We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Modular Buildings

Gemco Building Systems, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Gemco Building Systems, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Gemco Building Systems, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/16/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had Gemco co. to put up a porch in my front yard in March, 2024. Now I'm having zoning issues and a letter stating no permit was pulled from the Company. Now I have Gemco stating I was suppose to pull a permit myself and it was in my contract. I didn't read that no where in my contract nor did **** ********* the Manager of Zoning. I just want Gemco to come and get the porch and get me back my $6636 for the building. I really hate that I'm being lied to and getting the run arounds who this company. One mintue ***** ***** from Gemco said he would help me fix the problem the next minutes he said he is not go to fixing it because I was suppose to pull a permit which I don't no how to do or get measurement of an home.

      Business Response

      Date: 10/24/2024

      Gemco is currently working with the City of Shreveport permits department to (**** *********) to get a variance for Ms. ****** to be able to keep her carport cover. In the event they will not grant the variance we will be in contact with our attorney for further guidance on this issue.

      Customer Answer

      Date: 10/24/2024

      The zoning department is making me pay $350 for the zoning permit. I don't have this kind of money.  Gemco should be willing to pay it for me it's due Tuesday October 29, 2024

      Customer Answer

      Date: 10/25/2024


      Complaint: ********

      I am rejecting this response because:
      The zoning department is making me pay $350 for the zoning permit. I don't have this kind of money.  Gemco should be willing to pay it for me it's due Tuesday October 29, 2024.

      I didn't receive that part of the contract and do that have to have my signature on it.  Smh Gemco knew that they did wrong because if that letter was in my contract do they supposed to go to the city to see if I pulled the permit, if I was supposed to pull my own permit before they do the job. So still the violation is on Gemco not me, they was supposed to make sure I pull the permits before they did the work.  But they didn't because they knew they didn't tell me about a permit in the first place.



      Sincerely,

      ******* ******

    • Initial Complaint

      Date:07/10/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I ordered my shed from Gemco on Stagecoach Road, I was told that any problems with the shed at delivery would be taken care of. When the shed got delivered there were multiple problems with it cosmetically but the main problem was the door was hanging off of it. We filed a complaint immediately but they never came to fix the door so I put it back on myself but we still had a problem with it not closing all the way on one side. After we complained they did send someone over to re-level the shed hoping that would fix the problem but before the guy left he said it was a problem with the door and he videoed the problem and said he would get in touch with the right people and have the door fixed. After a few months we called to ask when it would be fixed and they asked for pictures of the door. We sent the pictures and waited another few months and never heard anything from Gemco. We called again and they said they needed us to send pictures (again) of the problems we were having with the door. We still haven’t heard anything and we have continued to call multiple times asking if they can fix the issue. We never got to even discuss the cosmetic issues the shed had upon arrival because no one will talk to us or do anything to help us. It’s now been a year and the door was never fixed.

      Business Response

      Date: 07/28/2023

      On 7/23/23 our service tech went to Mr. and Mrs. ******** home and made repairs to his building. On 7/27/23 I personally made contact with Mr* ****** and he advised me that  the repairs has been made and he is happy with everything. He also advised me he would have never filed a complaint but felt Gemco was avoiding his calls but was very happy it has been fixed. I did apologize to him for the lack of communication in getting his repairs done in a timely manner.

    Gemco Building Systems, LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.