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Business Profile

Motels

Travelodge by Wyndam

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motels.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The hotel room was filthy and not as advertised. I left immediately. I filled out a refund request on Ausgust 9th but haven't received a refund yet. Have tried to contact the general manager twice with no luck. I was told by an employee that she had processed my refund, but it's been over a week and I haven't received it. I have reason to believe she was lying. They have both my phone number and email address, but I haven't heard from them at all. This place is a scam.

    Business Response

    Date: 08/16/2024


    BBB Case #: ********
    Hotel Site #:
    Customer Care Case #* ********

    Dear Contact:

    Thank you for notifying our office of the concern filed by ***** ******* . Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps.

    -  Confirmation number
    -  Exact address/name of the hotel:
    -  Under what name was the reservation booked:
    -  Date of arrival (exact date of stay):
    -  Room number:


    If for some reason this concern is not resolved, please contact me directly at [email protected] and I will personally help address the guest's needs.


    *******
    Liaison, Customer Care
    Wyndham Hotels & Resorts, Inc.
    Office: 888-675-3379

  • Initial Complaint

    Date:04/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/2/2024 Me and my quest ( my Sister and Aunt) checked into the travelodge in Shreveport La on Greenwood Rd. I paid with my credit card and went into my room. When I got into the room with my bags I checked the bed and noticed a big roach. I immediately got my things and went into the front office and told them I was not satisfied with the room and wanted a refund. The clerk and the manager gave me a paper with both of their signatures on it stating I would receive a refund within 7-10 business days. I gave it some time and kept checking my account to see if the money had been refunded and it wasn't so I called the Travelodge and spoke with ******* and she assured me that it would be taken care of. I've called back several times since then and spoke with at least 3 others regarding the matter and have left several messages for ******* to call me back but she refuses to do so and each time whether morning or evening they tell me to hold and never come back to the phone and ******* is yet to return my call.

    Business Response

    Date: 04/10/2024

    BBB Case #: ********
    Hotel Site #: 12134
    Customer Care Case #:********

    Dear Contact:

    Thank you for notifying our office of the concern
    filed by ******** ***** at the Travelodge by Wyndham property in Shreveport, LA. To assist in reaching
    a resolution, I’ve informed the property’s general manager of the situation.
    The general manager will contact the guest on or before April 15th. As a
    company, we’re committed to delivering a great experience with every stay with
    us.

    Please note that our email address has changed.
    If for some reason this concern is not resolved, please contact me directly at [email protected] and I
    will personally help address the guest's needs.

    *******
    Liaison,
    Customer Care
    Wyndham
    Hotels & Resorts. Inc.

Travelodge by Wyndam is NOT a BBB Accredited Business.

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