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Business Profile

Moving Companies

Central-Herrin Storage & Transfer Co, Inc.
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Joshua S

    Date: 08/12/2022

    The WORST move of my life. We hired Central Herrin for packing and moving for two houses that were being combined into one new home. They offered us additional moving insurance and we decided to add it. The packers packed up multiple boxes that included way more packing paper than needed so that some boxes were 80% paper so that they could charge us for more boxes than necessary. They wrapped non-breakable items like stuffed animals with tons of paper while leaving breakable items unprotected. They also left quite a few items unpacked, which means the movers left them behind and we had to move them ourselves. The movers showed up the next day and damaged or destroyed multiple items. Our kitchen island was carried out and loaded onto the truck upside down so that the entire top was ripped from the cabinet. The back of our sewing machine cabinet was ripped off. Pieces were broken off our treadmill and sewing machine. They scratched the front of our stainless-steel fridge and damaged several other items. We moved on 3/15/22. We filed the claim with Emily at Central Herrin on 4/4/22 who the took nearly a month to process it. When that finally contacted us to let us know the claim was ready for payment, they lowballed us by over $200 because they only processed the 1st page of the claim and ignored the 2nd page! Emily then forwarded the claim to their insurance company which took another 2 months to process the claim. They contacted us on 6/27/22 with the total they were paying for damages and told us that Central Herrin would be sending a check, which never came. At one point, Emily told us (after dodging our phone calls and failing to return calls) that the check had been put in the mail "last week". We then learned from their insurance company a couple weeks late that she informed them that she had been sick and would be mailing the check soon. TLDR; Central Herrin dramatically overcharged us for packing, destroyed multiple items, and them took 130 days to pay out on

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