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Business Profile

Roofing Consultants

Trademark Roofing Solutions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Consultants.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/27/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trademark roofing installed the roof on my house, shop, and barn. About 4 months ago. They have been paid in full. After payment it was discovered that they broke down the some of the crown of the roof of the house and shingles over it. It is also discovered that they cut the shingles too short and now rain is coming down directly on my soffit. They also used the wrong size drip edge after I paid extra for the correct size. I asked for the ridge vent on the house and was told I did not need it. I have had two contractors inspect the roof on the house, and both said the job was badly done. I also asked that I have drip edge placed on the barn and shop and there is no drip edge on the barn. There was guttering on the barn that I asked to be saved for use elsewhere and all was totally destroyed I have sent pictures to both of the owners and a list of the issues and so far only excuses. In the pictures is a video of the rain coming down my soffit from the short shingles and pictures of the roof damage taken inside my attic. I wa told this is common by trademark but other companies said it is not common and should be fixed. I have talked to both ****** ****** and ***** *****

    Business Response

    Date: 08/13/2023

    This was under a remodel when we’re contracted to come and roof it.   There are some gray areas of what work we did and what work the others did to cause these problems and in my opinion it was the framing from the other contractors.  I will reach back out to the customer this week to try and work something out if at all possible. 

    Customer Answer

    Date: 08/24/2023

    By no means has this company done anything.  They have not called me they have not contacted me in any way.  They are stating that this was due to remodeling.  That is false.  The barn was the only remodel that was happening when they arrived 3 days earlier than asked.  I wa also told by their sales rep that he would come back to add the drip edge to the barn after the roof was on.   If you look at this PDF file from another roofing contractor the issues are on the main house which was NOT. Being remodeled only painted.  
    They have NOT contacted me or even come to my house to inspect.   This is not resolved 

  • Initial Complaint

    Date:07/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Damage to gutters and roofing board.

    Business Response

    Date: 07/17/2023

    The gutters were damaged before we roofed the house.  The insurance company paid them money to replace the gutters as you can see in the attachment.  We only took the roof money which leaves them with the gutter money to replace the gutters if they wish.  We do not plan on repairing any gutters.

Trademark Roofing Solutions, LLC is NOT a BBB Accredited Business.

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