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Business Profile

Furniture Wholesale

J & M Furniture
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The owner of this company open a lease in my name and put items on my lease that I did not authorized or had knowledge of. I was not present in the store when it took place. My granddaughter went to get me a bedroom set and that’s it. It put her order under my lease and name and refusing to come back and get the furniture. He scam the company koalofi and submitted her furniture order in my name. He need to remove her furniture from my name. He is a scammer and take advantage of people.

    Business Response

    Date: 08/01/2023

    Ms. ****** was aware of all the charges on the account. She signed the invoice showing what was being purchased. I have uploaded the signed invoice. If the customer no longer wants the merchandise she must contact the finance company to do a cancellation. We do not do cancellations. It is stated on the invoice that Ms. ****** signed. 

    Customer Answer

    Date: 08/02/2023



    Complaint: ********



    I am rejecting this response because:

    The invoice I signed did not have a sectional on it. The sectional was added this is not what was on the paper when they brought out to the house for me to signed. The owner added this. Video surveillance from the store will show I was never in the store to agree to a sectional or even signed. Law enforcement said they will go to the store to look at video footage to show I was never in that store. 

    Sincerely,



    ***** ******

J & M Furniture is BBB Accredited.

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