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Business Profile

Burglar Alarm Systems

American Home Security

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Burglar Alarm Systems.

Complaints

This profile includes complaints for American Home Security's headquarters and its corporate-owned locations. To view all corporate locations, see

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American Home Security has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/02/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We keep getting a call multiple times a day from ********* from American ***************. We inform ********* every day we are not interested in doing business with you and ask specifically to be removed from your list. We are beyond the point of frustration. STOP CALLING US PLEASE! TAKE US OFF OF YOUR LIST! Further contact will result in a FTC complaint. Thank you!

      Customer Answer

      Date: 11/25/2023

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by American Home Security regarding complaint ID ********. The business continues to contact me after several times of asking them to stop. We filed a complaint with the ************************* and are on the Do not Call list. Why this issue continues is mind boggling to say the least.

      Regards,

      ***************************

    • Initial Complaint

      Date:07/28/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      American Home Security calls my house 3 times a day and uses spoofed numbers

    • Initial Complaint

      Date:06/16/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am so frustrated with the number of calls I receive from American Home Security. Whenever I ask that my number be removed, the call is immediately disconnected. They later call again using a different number. I just received a robocall from them that showed up on my caller ID as *********************. I am registered on the National Do Not Call Registry and my next step will be to file a complaint with the ****

    • Initial Complaint

      Date:06/09/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company will not remove you from your call list despite repeated requests to do so. I am not certain how they received my information but theyve called me no less than three times a week for the past several months. *** repeatedly told them that I do not want to be on their list, Ive even once listened to the pitch and politely declined. They continue to harass.

    • Initial Complaint

      Date:04/26/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      American Home Security calls my cell phone everyday between 12 and 1 pm using an automated system allegedly from a 770 area code number. Although I block the number everyday and have talked to no less than four alleged employees who each assure me this wont happen again; the harassment continues / everyday!

    • Initial Complaint

      Date:03/01/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This party makes multiple "robo" calls nearly every day using different local phone numbers. They ignore requests to be removed from calling lists and can't be reached at listed numbers. It would be great if they could be put out of business or whatever they may be up to.

      Customer Answer

      Date: 03/22/2023

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by American Home Security regarding complaint ID ********.

      Regards,

      *****************

    American Home Security is NOT a BBB Accredited Business.

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