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Business Profile

Car Service

Pro-Auto Repair, Engine and Transmission Shop Slidell

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Service.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my vehicle to Proengine to get service because my engine light came on and I was concerned and now my vehicle is running worser than before I brought it to them. I contacted them about the issue and they told me that I would have to pay them to look at my vehicle. They were disrespectful to me and Ive been there twice before I trusted them to take care of my vehicle . They didnt want to check it to see if they made a mistake! Now my vehicle is running really really bad and they wont even answer their phone.

  • Initial Complaint

    Date:09/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In September 7th my truck break down on th I-12 going east. Transmission fluid was spread under the truck and was evident ones I check the stick. I stay the whole night sainting for a shop to open. At 7:30 am I contact the ************************************** because good reviews on ****** and it was the closed that specialized in ************s. They just ask what happened and I made clear I was not a professional mechanic. They decide just to change the pipes and the battery. They never charge for ************ fluids. I pick up the truck around 4pm and decide to resume my trip at 7 pm after resting in a hotel close by. After 20 miles from the hotel the speedometer went to zero and the abs and break light went on, also the power in the ************ was lost. I could stop on a gas and filled with ************ fluid. After 3 hours running in low gear I could went back to the shop and leave the truck. In the morning the shop called me and tell me that the ************ wasnt working. Even than the ************ was working properly the first 20 miles and I could drive the night before. The shop was full of Jasper ************ awards and official dealer. When My warranty representative talk to the shop, they mention they already buy a ************ from somewhere else even giving me the warranty of 100k miles or 3 years. They change the tranamission from some oder company, not new as mention on the phone call and never mention this avoid the Jasper ************. They took several days even when the promise to deliver the truck by Monday at noon. I stay on a hotel for several days, suffering from mosquitos, bedbugs, and running out of my diabetis medication. Because I start having health problems I had to take a flight back to home in another state. At 4:45 pm after visiting the shop without receiving any calls for update, I was mention the truck will be ready until the next day. After a discussion on the phone for several dollars more than quote at the first.Continue

Pro-Auto Repair, Engine and Transmission Shop Slidell is NOT a BBB Accredited Business.

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