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Business Profile

Hearing Assistive Devices

Miracle Ear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Assistive Devices.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/17/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ON DECEMBER ******* HEARING AID FOR MY MOM WAS PURCHASED IN THE AMOUNT OF $1651.21. WE WERE TOLD BY ***** ******* HEARING AID SPECIALIST LA. LICENSE#**** THAT AID WOULD BE IN ON THE 23RD OF DECEMBER. WHICH IS WHY I PROCEEDED WITH THE **** BECAUSE SHE KNEW MY MOM WAS GOING BACK TO ***********. . DID NOT RECEIVED THEM UNTIL JANUARY 24, 2025. UPON ON RECEIVING IT (ONE AID) IT WAS NOT SEALED,NO CASE,NO PACKAGE,NO INSTRUCTIONS, NO BAG. I HAD TO ASK FOR A CASE SO IT CAN BE MAILED TO MY MOTHER. A FEW DAYS LATER THE AID STOP WORKING PLUS IT WAS NOT ADJUSTIBLE. I WENT BACK TO THE LOCATION SPOKE WITH ***** AND ***** (THE RECEPTIONIST) AND THEY INFORMED MY SISTER TO TAKE IT TO MIRACLE EAR IN ***************** IN ************. HOWEVER THEY DID NOT CALL AND INFORM THEM ABOUT THE SITUATION . SO WE DID NOT PROCEED INSTEAD THEY WERE GIVING US INSTRUCTIONS ON HOW TO CLEAN AND CHANGE THE BATTERY. MY SISTER COULD NOT OPEN THE AID SO SHE HAD TO TRY AND ****** BUT WE NEEDED THE HEARING AID # THAT WAS LOCATED INSIDE THE AID THAT YOU NEEDED A DEVICE THAT ***** HAD AROUND HER NECK (MOM IS IN ***********) . MY SISTER TRIED SPEAKING WITH HER AND SHE DID NOT WANT TO ANSWER THE QUESTIONS AND GAVE THE PHONE TO ME AND PROCEEDED TO HELPING THE NEXT CUSTOMER. ***** GAVE ME A NUMBER THAT WAS SUPPOSED TO BE FOR CORPORATE AND MR. ***** *****, I LEFT MESSAGES ON FEBRUARY 11 AND ******* SAYING CALL WILL BE RETURNED IN 24HR. NO CALL BACK. MY SISTER ****** ******** AND CORPORATE #. SHE HAD BEEN SPEAKING WITH MR. ***** UNTIL SHE SAID SHE WOULD LIKE A REFUND. HE HAD NOT RETURNED ANY OF HER CALLS SINCE FEBRUARY *******. NO SOLUTION GIVEN. THE LOCATION I'M SPEAKING OF IS MIRACLR EAR LOCATED AT ****************************************** E SLIDELL *********, *****

    Customer Answer

    Date: 04/08/2025

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Miracle Ear regarding complaint ID ********.

    Regards,

    ****** *******

Miracle Ear is NOT a BBB Accredited Business.

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