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Business Profile

New Car Dealers

Lakeshore Chrysler Dodge Jeep Kia

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Lakeshore Chrysler Dodge Jeep Kia's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lakeshore Chrysler Dodge Jeep Kia has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/17/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My 2022 ************** was damaged in an accident on 27 April 2022 with approximately ****** miles on it. I had it repaired at Lakeshore *** (330 *********************************************************************************). I delivered it to them to begin work on 29 August 2022 and they returned it to me on 19 October 2022. I paid them in full for the work they did. On the way home, I noticed some defects in the workmanship. When I arrived home, I found other defects. I documented the defects as thoroughly as I could and notified Lakeshore *** via letter dated 19 October 2022 (attached). Since then, their work has started to come apart and I communicated this to them via email dated 11 November 2022 (attached). I consider the car to be in worse condition now than it was on 29 August 2022 and Lakeshore ***'s collision center to be incompetent. Two other collision centers have affirmed this assessment. They've also questioned the structural integrity/safety of the car given the location of the failing weld and the generally poor workmanship.I should also note that Lakeshore ************************ damaged my car during a routine tire rotation at approximately ***** miles and had to replace a wheel. This was a result of the technician having installed the wheel incorrectly. Fortunately, I noticed that the wheel was wobbling before I got on the highway and was able to have it corrected before anyone was injured.The only remedy that Lakeshore *** has offered to-date is for me to allow them to try again. I've told them that this is not an acceptable remedy given the low standards of workmanship and absence of quality control demonstrated by their work on my car unless they also provide full-time independent oversight while the work is performed. They've refused. They've also refused to propose a remedy in writing so that it's clear and mutually accountable.They aren't returning my phone calls and have never meaningfully responded to any of my written communication.

      Business Response

      Date: 11/21/2022

      Scheduling **************, to come back in to resolve issues. Will cover his transport while we remedy issues. 

    Lakeshore Chrysler Dodge Jeep Kia is NOT a BBB Accredited Business.

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