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Business Profile

Piling

JOJ Land and Marine Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Piling.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/19/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired JOJ Land and Marine Systems (Owner ****** ********), to rebuild my bulkhead. Because I work from home, and have video surveillance cameras around my property, I was able to observe the actively that took place. His crew mostly stared at their phones, smoked, and threw cigarette butts, trash and water bottles in my yard. Industry standards suggests that the vinyl sheets and pilings for my property should be driven a minimum of 7.5 feet into the ground. ****** and his crew only drove the sheets down approximately 2 to 2.5 feet into the ground, and would cut the tops off of the sheets to make them look like they were driven deeper into the ground. He did the same thing with the pilings he placed. They drove them approximately 3.5 to 4 feet into the ground, and cut 4 feet off the tops, again to make it look like they were driven deeper into the ground than they were. In addition, after cutting the 4 feet off the tops of the pilings, he would have his crew run the cut off ends to his truck parked on the street, to hide them. All of this was not only seen by me, but was also captured and recorded by my surveillance cameras. When I confronted ****** about all these issues, he finally admitted that he could not get the machinery to my bulkhead, that was necessary to property drive the sheets, and pilings into the ground. He then said that he would subcontract another company to come out with a barge, and remove the insufficient work and materials that he placed, and perform the job correctly. Weeks pasted, and no one ever showed up to rebuild my bulk head, and ****** stopped answering my calls and texts. He has disappeared with $16,250 of my money, and I am worse off now than when before they started because I will have to pay another company to remove the insufficient work and materials, and start over from scratch. Also, since he disappeared I have discovered that ****** is not licensed to perform this type of work, and he is not insured to work in *********.

    Customer Answer

    Date: 11/19/2024

    Please let me know if you need any additional information, pictures, etc.  In addition, our back patio received minor damage during this process.

    Customer Answer

    Date: 12/10/2024

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by JOJ Land and Marine Systems regarding complaint ID ********.

    Regards,

    **** ******

  • Initial Complaint

    Date:08/15/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired and paid the owner of this company to refurbish our bulkhead and dock. We have been trying for a year to get him to repair his sub par work, which was under the warranty they issued. He came out a year ago and said he would take care of it and has never showed up! Countless messages and phone calls with no response.

    Customer Answer

    Date: 08/21/2024

    ******,

    Just wanted to let you know that ****** (JOJ Marine) came this morning and corrected my issue, thanks for all your help.



    ****

JOJ Land and Marine Systems is NOT a BBB Accredited Business.

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