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Business Profile

Tree Planting

Superior Palms

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Planting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/24/2024

    Type:Customer Service Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $1,950.00 for two Mule palm trees and they were never delivered and planted in my backyard to replace two plalm trees that died and was removed. This happened on two occasions waiting on him to show up. Both times I called a day before to confirm that he was coming, no answer. I got a text the next day saying that he was in the hospital with Covid the day of the first delivery date August 7th and was told that he had me down for the 23rd of August. On the 22nd I called and texted him, no answer. On the 23rd I waiting until noon before driving to his office. Once at his office there was a "open" sign in the window but the door was locked, no one at the office. I went back home and called around for more replacement palm trees from a different source. The first place I called told me that ***** was going to get them to replace the palm trees in my yard but he never got back to them. I found this out after a random conversation with them. If I hadn't called around I wouldn't know this. No one contacted me to let me know this information. I started inquiring what type of palms they had so they said they was going to send me some pictures so I got off the phone with them. All of a sudden I got a text from ***** with a different excuse about one of his machines had broken. This was around 2pm on the 23rd the day he was supposed to deliver the palm trees. There was nothing wrong with his phone. The people obviously called him. At this point I had been up since earlier that morning thinking maybe he would just show up, I had made the long drive to his empty office and was back at square one, shopping for palm trees. So, I asked for my money back and the owner (*****) agreed via text message to do so. It"s been a month now and I have not been refunded. He doesn't answer the phone when I call or respond to my text messages. He has completely ghosted me. This is not normal to ignore a customer after getting their money.

    Customer Answer

    Date: 10/15/2024

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    At this time, I have not been contacted by Superior Palms regarding complaint ID 22327629.



    Regards,



    Anthony Jackson

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