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Business Profile

Drug Abuse Information

Springfield Wellness Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drug Abuse Information.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product on 12/12/24, and was charged a total of $70.72. It was to be shipped to *** ****** * ********* ** *****. The product has not been received as of today, January 5, 2025. At this point, I don't think I want the product any longer, and I just want a refund.
    I called 12/23 and spoke to *******. He said it is possible it was not sent and asked if they could send it after Christmas. I said ok. I called again on 12-30 and spoke to *******. He said it had not been sent yet. I called again on the 31st and spoke to ******* to see if it would be sent. He said it has to be sent priority to lessen the shipping time so the product remains in its original effectiveness. I called again on 1-2-25 and 1-3-25. ******* stated the product was shipped and would get me the tracking number. I did not receive the tracking number nor the product as of Sunday, January 5, 2025 at 4:13pm. I am not sure what is happening with the shipping process. However, I am tired of waiting for it. May I get a refund to my credit card, please?

    I actually live in Smyrna, GA, and had been visiting my mother at *** ****** * ********* ** from December 8th until now. I am going back to Smyrna, GA, on January 7th. I just want a refund at this point.

    Customer Answer

    Date: 02/17/2025

    I did hear from the business and it refunded my cars a few weeks ago. 

    Thanks.

Springfield Wellness Center is NOT a BBB Accredited Business.

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