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Business Profile

Tree Services

Ripley's A Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/30/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business was hired 10/19/24. He was to cut, haul and grind stump of oak tree at *** ******* ****. Was making payments as jobs were being completed. Final payment was issued of $2400 for him to complete the stump grinding and fence replacement. He removed the fence to get to the tree. He stated his stump grinder did not work and that he was gonna have someone else come the following day. After about a week I called Ripley's because no one came. He never answered any of my calls, voicemails and text messages. There has been no response. Nor has the job been completed

    Business Response

    Date: 01/03/2025

    Dear **** *****
    I am writing to sincerely apologize for the recent disruption in service you experienced due to complications with our arborist license. As you may know, Louisiana law mandates that all tree work be performed by a licensed arborist, and unfortunately, we encountered issues that forced us to temporarily suspend operations while we work to rectify the situation.
    We are actively pursuing a resolution to this license matter as quickly as possible and are committed to getting back to serving our customers fully.
    If the license issue is not resolved within the near future, upon your request, we will gladly send a check for the outstanding balance of $400 for the stump removal service.
    Please feel free to contact me directly  with any questions or concerns.


    Respectfully,
    ****** ******
    Ripleys Tree Service 
    *********** ****************************

Ripley's A Tree Service is NOT a BBB Accredited Business.

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