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Business Profile

Grocery Store

Janise's Supermarket

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

This profile includes complaints for Janise's Supermarket's headquarters and its corporate-owned locations. To view all corporate locations, see

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Janise's Supermarket has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/03/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Occurred 01/02/2022-after 5pm

      The young lady working at what appears to be customer service (she worked in the area closest to the manager’s office) was extremely rude. She gave people ugly looks. The staff are extremely unfriendly. They seem unhappy. One of the cashiers walked so close behind me that she almost ran into me. This store is a very uncomfortable place to be. The vegetables are rotten. My boyfriend and I purchased the items but we were so upset that he went back in to return all products purchased. After the products were returned, the same young lady that I mentioned earlier, gave my boyfriend a fake 100 dollar bill(money back from returned products). He had her exchange it for a real one after he noticed what she gave him. Then she had an ugly attitude because he asked her for real money. Very untrustworthy. I spoke to the manager that worked that night but she just smiled and went back in her office. That’s just plain sad!

      Business Response

      Date: 01/06/2023

      I have reached out to the customer through email. We are working on the issues raised to have better customer service and improve the quality of our produce department. I explained that the $100 bill was an old bill and not a fake bill. We get them from time to time. We are very sorry for the bad experience she experienced and will work to improve. 

      Sincerely,

      **** *****

       

       

      Customer Answer

      Date: 01/10/2023

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 18675052, and find that this resolution is satisfactory to me.




      Sincerely,



      ******** **********

    Janise's Supermarket is NOT a BBB Accredited Business.

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