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Business Profile

Burial Vaults

Turner's Vaults and Monuments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/30/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    6/19/23 I paid $17,000 in total for 3 Vaults, 4 Granite Slabs, and 4 Headstones with vases. Job was suppose to be completed by 6/26/23. So paid in full and was suppose to deliver all. I only received vaults and slabs. Have not received to date the 4 headstones with vases. Has been calling and was either not answering or get hung up on. Last spoke Jan 2024, he told me he was not giving me thee rest of my order since he was fired and he didn't mind going to jail. Finish the job or give me my money back for the head stones I never received.

  • Initial Complaint

    Date:08/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 23/2022 I paid Turner's Vaults and Monuments ( Invoice # 608) $1450.00 for 1. Burial vault 1. Head stone , Style, design and price agreed to beforehand. 1. Picture for the headstone. The $1450 was agreed-upon to be paid beforehand 1/2 of a total of $2900. It was also agreed to pay the remaining portion in 2 weeks after the date of August 23, 2022 On September 1st, 2022 I meet with Mr. Turner and his daughter for lunch to provide the remaining balance. Mr. Turner was paid $1450 in cash while at lunch with his daughter present. I failed to get a receipt of the transaction. As of Today August 9th I have failed to receive a headstone that was agreed upon for the price. I have contacted Mr. Turner numerous time in regards to the remaing products and each time was told they were waiting for a truck from the distributor. I have also spoken with a lady that works for Mr. Turner and have been told the same, we are waiting for a truck. I am looking to resolve this issue with a refund of the monies received or provided the option of choosing a product that he has on hand with the difference refunded with any differences refunded.

Turner's Vaults and Monuments is NOT a BBB Accredited Business.

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