We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Commercial Roofing

Witten Roofing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Roofing.

Complaints

This profile includes complaints for Witten Roofing's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Witten Roofing has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/17/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In December 2024 I hired Witten roofing company in West Monroe, to replace a roof on my house on ******** ***. I paid the invoice in full upon completion even tho there were two minor things that needed correction. I was assured they'd come back and take care of that. $6200 was the final bill which included all materials, labor, etc. Now it's March and I've received a certified letter informing me that ABC Supply ( from whom Witten ordered the materials) is placing a mechanics lien on my property because Witten didn't pay his supplier. They want $2700 for materials that were covered under the $6200 total. He has filed bankruptcy now, he won't answer my call, he has two other (so far!) lawsuits against him and more to come because I'm not the only one who he's involved in this despicable scheme.

      Business Response

      Date: 03/24/2025

      March 24, 2025

      Customer Information:                                          BBB
      Complaint:
      ***** **********                                                           ******* ******
      *** ******** ****                                                          Consumer
      Consultant
      Monroe, LA 71201
      Email: ******************

      Dear Ms* **********,

                While we
      fully understand your frustration with receiving a letter on the outstanding
      bill for ABC Supply, we sincerely apologize for the inconvenience this has
      caused you.  Witten Roofing has paid the
      outstanding invoice on your behalf in the amount of $2,750.84, as you will see evidenced
      by the attached paid invoice.

      Further, we
      would like to make you aware that Witten Roofing has NOT filed bankruptcy and
      is still an active business in the community. 
      Due to the unfortunate circumstances of a manager having debilitating
      health issues and restructuring, changes are being made in the corporation.  Currently, Witten Roofing continues to move
      forward, assisting homeowners with their property improvements.

      We appreciate
      that you chose Witten Roofing for your home project and again apologize for the
      inconvenience you have experienced.  Please rest assured that we have taken care of
      the issue, and no lien has been placed on your home.

      Sincerely,
      ***** ******, President
      Witten
      Roofing, LLC

      Customer Answer

      Date: 03/24/2025

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** **********

    • Initial Complaint

      Date:03/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** ***** came out and accepted the job. He then subcontracted the work out. It TOOK months for them to complete the work finally and it wasn't the best work, but it was done so we were happy. A few months went by and we finally had some substantial rain. It was leaking. I let **** know. There were lots of delayed responses and promises of sending the crew back out. They finally did come -- did more work on the roof said it was fixed. We get another rain and it was still leaking. We are well over a year after it's been installed, at this point, and they've been out looking and trying to repair it several times. It eventually leaks again and I got in touch with ****. His subcontracter threw a fit and said he was NEVER coming to our house again. I took him at his work and no longer answered calls when he would try and get in touch with me. **** said he would get someone else out. Late 2023 he did just that. Everytime I would tell **** about the leak I would always text him pictures of the inside roof leaking and the tiles that were damaged. When he sent this last guy I made reference to let me know when they need inside (so they could fix that), but he never did. They guy did come and do two days worth of work. **** sent me an invoice where he charged him like $3,000. It seemed to be fine, but in January we had our first MAJOR rain and it filled out the roof tiles with water and collapsed at least one of them. Water was pouring into the floor at one point. I was OVER dealing with **** and *******. So, I filed another claim with State Farm. Their adjuster came out checked out the roof and said she couldn't find any damage. She looked inside and showed me on the invoice how we didn't get what ******* said they would install. At this point, I just want it fixed. I have text messages from the whole years I've been dealing with him and pictures to back all of our exchanges.

      Business Response

      Date: 03/26/2024

      Witten Roofing's project manager advised the homeowner that the roof could not be done as presented prior to the job.  Therefore it was done by another independent contractor using Witten Roofing's credentials.  Witten Roofing is currently working with the homeowner to try and resolve this matter.

    Witten Roofing is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.