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Business Profile

Electric Companies

Entergy Louisiana, LLC
BBB accredited business seal
BBB Accredited BusinessNRRated by BBB

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/19/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Every single month they charge more and more for the same amount of electricity. They recently gave e their CEO a big raise and then told our lawmakers they were losing money and needed to charge more. They refuse to explain how they come up with how much they charge us and will hang up of you try to ask questions. They will refuse extensions for owing 6 dollars on a bill will shut it off whenever they feel like it and take their time turning it back on. I paid just as much money when I didn't even live at the house for a month and didn't have anything turned on besides a porch light. 300 dollars for that month.

    Business Response

    Date: 09/16/2022

    Business Response /* (1000, 10, 2022/09/02) */
    I left message for Mr. ******** at XXX-XXX-XXXX. Our records show that Mr. ******** does not have an active Entergy account. I advised Mr. ******** in the message to contact me to further discuss his concerns. I provided my direct contact number.

  • Initial Complaint

    Date:07/18/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have one screen shot taken at 2:39 pm on Sunday (7/17/2022) shows 809.60 kWh usage at 10:16pm Sunday it shows 1082.87kwh and that I only used 12kwh today. What am I missing because it is not adding up. Also Saturday usage jumped 10kwh and Saturday was over when both of these screen shots were taken. Also projected to use more energy, when I'm clearly cutting usage. I called Entergy and spoke to a supervisor who let me know it is measured from midnight to midnight and there's no reason my Saturday usage should have went up, and also let me know my usage after midnight when everyone in my home is asleep was 200kwh, which is more than I use in a day on any other day I've ever had Entergy services and I've unplugged everything. They could give me no further input or resolution aside from having someone inspect the Entergy efficiency of my home. This is highway robbery from a utility monopoly. The worst part is the charges shown don't even include the fuel adjustment fee or storm restoration fee that will tack another 150$+ onto the projected bill. I have already filled a complaint with my local public service commisioner. I expect Entergy to give me a better answer than 'I don't know' or 'that's the cost of electricity' when the math isn't adding up.

    Business Response

    Date: 08/22/2022

    Business Response /* (1000, 8, 2022/08/04) */
    MS. ******'S CONCERNS WERE ADDRESSED VIA THE LOUISIANA PUBLIC SERVICE COMMISSION.


    Consumer Response /* (3000, 10, 2022/08/08) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    My concerns have not been addressed by the Public Service Commissioner I'm not sure what you think they've done but they certainly haven't addressed your faulty meters or billing errors. Just because they're on your payroll doesn't mean you get to pass this issue off to them.

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