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Business Profile

Manufactured Homes Sales

Liberty Manufactured Homes, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Manufactured Homes Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/02/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a new home in Dec. 2021 with a one year warranty. In January 2022 reported to company the water pressure was low threw out the house . They said they would contact the builders of the home. In March 2022 contacted them about the Master bedroom and master bathroom is not cooling like the rest of the house. They told me they would contact the builder of the home. Their was other minor problems that they did fix. But these two has been going on since January. The warranty will be out on Dec. 15.
    Please help not happy since I cant even take a decent shower or sleep in the master bedroom
    Thanks

    Business Response

    Date: 09/26/2022

    Business Response /* (1000, 5, 2022/09/16) */
    I have spoken to Mr. ********** on several occasions in regards to the issues with the home he purchased from Liberty Manufactured Homes, LLC.
    On each occasion I assured him that I would reach out to the factory. I have sent them the service request each time and have not heard anything back.
    As I have explained to the Home owner this is not the experience we want him to have with us but it is a factory warranty issue he is having in regards to his home not cooling properly.
    The water pressure issue he is having he would need to contact his water supply company. We are willing to help him as much as we can in regards to correspondence with these issues to the factory. My latest email dated 9/2/22 stated that they will be getting with a supervisor on that issue with the AC problems. I also sent Mr. ********** a copy of that email correspondence.
    I will reach out to the factory again today to follow up.

    I can be reached at XXX-XXX.3201
    ****** Duchesne




    Consumer Response /* (2000, 7, 2022/09/19) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    Mrs. ****** did reach out to the factory and they sent a person out to look at the problem he said he will come back with material to fix it.

Liberty Manufactured Homes, LLC is NOT a BBB Accredited Business.

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