We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mobile Car Wash

Amerishine Carwash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Car Wash.

Complaints

This profile includes complaints for Amerishine Carwash's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amerishine Carwash has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/02/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To whom this may concern, the 14th of May I went to Amerishine and while I was waiting there clipboard flew off of there stand which the clip board should be in employee hand and bounced on my hood...the manager on duty saw what happened and came over to assist...she explained that since it scratched my car in more than one place I can get a quote and they will take care of the scratches also the general manager or regional pulled up and I explained what happened and they watched cameras and he also told me to get estimates and they would take care of it.he also took pictures and said most likelysince it got scratched in more than one place on my hood they most likely will have to repaint my hood.I went got estimates and spent half my day doing that and spending my gas...I went back with estimates then now they want to tell me they aren't going to pay for my scratched hood that there clipboard caused which should be in employee hand and now they telling me that take care of doesn't mean pay for it means see about...if I put this on my insurance I have to pay a deductible why should I have to pay it wasn't my fault...if I knew they were going to try getting over on me I would of got accident report...I'm a 40 yr old black woman is it because I'm a woman is it because I'm black why am I getting treated like it was my fault...I just want to be treated fairly and fair is fair they haven't tried to offer anything just telling me there's nothing to be done so I guess it's my fault my loss why I have to pay and put on my insurance they didn't even offer a free month of service

      Customer Answer

      Date: 06/02/2025

      Hello I was trying to get my scratches fixed or some type of compensation it's not going to be just swept under the rug if so I'll file on my insurance and get a lawyer 

    • Initial Complaint

      Date:05/19/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted Amerishine Car Wash main office on 5/15/25. I spoke to a girl that answered the phone and explained that I had tried a half a dozen times to change my payment information. I gave her my credit card and she tried and it didn't work. I asked who was the district manager and she told me ****. I asked that he give me a call. I waited mid morning and called again. She told me he had a couple of stops and would call me that afternoon. I received no call. I called today 5/16/25 and asked who was over ****. I was told ***** was in charge and was told they would give him my name and number to call. Again, I received no call and it is 5:40pm. Customer service is horrible and would like other customers to know. I didn't have any issues with the car wash on Mansfield Road in Shreveport but couldn't get anyone to help me change payment information so I had to cancel my membership.Thank you.

      Customer Answer

      Date: 06/02/2025

      Please close this case. Thank you

    • Initial Complaint

      Date:11/17/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband took our daughter through the haunted car wash. One of the workers hit the windshield and broke it. We immediately reported it. The manager saw the video where we went in with my windshield not broken and pulled out with it broken. But the district manager told him the lighting doesn’t show where he can see the employee breaking it and no malfunction of their equipment! So they told us we can hire an attorney but they won’t be replacing the windshield. The manager agreed they’re responsible but the district manager still refused!

    Amerishine Carwash is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.