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Business Profile

Electric Companies

Northeast Louisiana Power Cooperative, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Companies.

Complaints

This profile includes complaints for Northeast Louisiana Power Cooperative, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Northeast Louisiana Power Cooperative, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother is the owner of the house at *** *** ****** *** Delhi, La. She has since passed in leaving myself and my older brother the property. I have lived in this residence since before she passed until this day. My aunt ***** ****** has never lived in my home at all. But some way my electric bill is in her name. For over 2 years I've tried constantly to get my electric account in my name but Northeast Power insist that I have to have her permission before anything can be done. I paid a $500 deposit on this account myself in the office to get the lights turned on. I never signed off for her name to ever be added to the account. I tried to let the account close but the employee at Northeast Power wouldn't open a new account unless I paid ****** ****** account out to a $0.00 balance and pay another security deposit. That would cost me over $1000 plus the $500 I really put as a security deposit. I want my electric account in my name like the rest of my bills. ****** ****** doesn't live at this *** *** ****** *** and never has. Northeast Power wants me to pay the bill completely and another security deposit after I already paid $500. I think it's ethically wrong and illegal that someone could just add themself to your light bill. At anytime she can have my lights cut off and I can't do anything about it, just keep paying a bill in her name. Something should be done about this immediately.

      Business Response

      Date: 03/10/2023

      Business Response /* (1000, 8, 2023/02/14) */
      *See Attached*

    Northeast Louisiana Power Cooperative, Inc. is NOT a BBB Accredited Business.

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