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Business Profile

Lube Services

American Fast Lane, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my vehicle to this place of business as i always do, i bought it there two years ago. My vehicle went into a death wobble. i took it here to be fixed. I left there and it wasnt driving right. The business was closed so i carefully and slowly drove home. I had to work the next day and my jeep did it again. I paid them 1500.00 to fix my vehicle and was told it was fixed.. I had it towed to another shop, within minites they diagnosed the problem. It was a very easy diagnosis, they didnt understand how it was overlooked. it cost me around 500.00 and my jeep is running like new. I called and tried to speak with the owner, he immediately was defensive, never ask if i was ok, or said he was sorry. very ugly toward me and woulnt listen.. this is a very serious and unsafe manner to run a business. The repairs didnt work, and were not even necessary, no concern for my saftey and i put my trust in them and they put me on the road in a unsfe vehicle and lead me to belive it was fixed They told me i still needed an aliagnement so thats what i figured it was still driving bad when i got it. I am a widowed women i buried my daughter 8 years ago. I work three jobs and regardless if i am a woman or not i was taken advatage of and a death wobble got that name for a reason.. If this is how he runs his mechanic shop i believe it should be closed what they replaced, i have my receipts from last year where it was replaced, and onlu 35,000 miles had been put on my vehicle. They argued with me about it that day, but they never checked my barrons in my wheels and the other shop caught it the minute they lifted the weight off my tires. i have called an attorney and i am willing to take this to court but should be addressed either way. this is unsafe practice and wrond

    Customer Answer

    Date: 08/29/2023

    I was so upset when I made my complaint I’m pretty sure I forgot to say that all the work they did on my vehicle was not even on good. The shop that I towed it to took pictures and tightened all the bolts. My front end would have worked those bolts off if they wouldn’t.  My concern is how serious this is and I could have been hurt or hurt someone. I put my trust into them and looking back I did t even take my Jeep in last year for the front end when they replaced it .  I question all the work they have done on my vehicle in the past and wonder if their mistake have caused some of my issues with the vehicle. I bought it there, I’ve serviced it there and I have spent a lot of money at their mechanic shop in the past two and half years that I owned that vehicle

American Fast Lane, LLC is NOT a BBB Accredited Business.

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