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Business Profile

Fence Contractors

Zachary Fence, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/29/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/13/2023, I paid a deposit of $2228.92 (50%) for a fence to be installed. The paperwork for the estimate and the deposit included the statement, "Deposit for any item are non-refundable." The new owner of Zachary Fence, ******* *********, offered to refund my deposit since I voiced my concerns with him for not returning my calls and his failure to commit to a date to install the fence. He sent numerous emails indicating he was sending, tried to send or sent my deposit to me. None of his claims turned out to be true. I still haven't received my refund of the deposit money he said he would send me. I have documents, text messages and emails to substantiate my claims.

    Business Response

    Date: 09/08/2023

    This check was hand delivered today as the customer states the mailed check was never received.  We have had several checks stolen from the mail and "washed" or "duplicated" recently.  We can only assume that this check was one of them also.  However, we do feel that we did the right thing as we refunded a deposit that was technically non-refundable.  

    Customer Answer

    Date: 09/11/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 20533996, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* *****

Zachary Fence, LLC is NOT a BBB Accredited Business.

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