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Business Profile

Protective Coatings

East Coast Sealcoating, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    During September 2023 the tennis court that East Coast Sealcoating had recently resurfaced begin to bubble in various areas. The bubbling then burst, leaving the top coat flat but no longer adherent to the surface, so surface is full of dead spots. I contacted ************************* via text at East Coast on the following days asking for his team to repair the problem areas: September 12, 2023; October 4, 2023; October 11, 2023; November 15, 2023; December 16, 2023; March 27, 2024; June 9, 2024; June 16, 2024; June 25, 2024; July 13, 2024. ***** told me that they would fix the problem (in chronological order, oldest first): will get some over near end of week maybe early next week; we will take care of them; Next week; 10 daysYoure close; might be better to wait till spring; we will see you in March; As soon as we get good weather well be there; See if we can get in there next week; probably Thursday; probably in a couple weeks;. see if we can get something done this week. However, no one ever showed up to even look at the damage, let alone fix it.

    Customer Answer

    Date: 08/05/2024

    I have not heard from the business in response to my complaint.

East Coast Sealcoating, Inc. is NOT a BBB Accredited Business.

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