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Business Profile

Auto Repairs

SP Tuning LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 14th I dropped off my car for some performance/ tune work. On July 18th I picked the car up after owner stated car was done. I then contacted the owner via phone to inform him that I had some concerns about car not running right. He never answered or returned my calls so I then emailed him multiple times requesting for a call back so I can better explain what the car was doing. Email was the only way we would communicate as he declined to talk via phone. He stated that email was the only form of communication.I told him I can't explain what the car was doing through email or text; a call would be just fine but never got it. I paid $500 for a tune and the car didn't run right after leaving his shop. He said I had to wait almost a month to bring the car back and as a paying customer I dont think I should wait that long when he just did the work on my car. I asked for a refund on the money I paid for the work that I was not happy with he said no refund. He responded that I can take it somewhere else. So I did and now its running GREAT so I again asked for a refund and he has yet respond to my emails nor calls.

  • Initial Complaint

    Date:09/06/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered an item from Sp tuning website. Paid extra for shipping to habe the item faster. Company never shipped order then when I tried to contact someone 5 days later they were rude and completely out if control. He told me that he had to special order items to fulfill my order that was listed on his website. He refunded me minus a restocking fee because he had to special order items to fulfil my oreder from his pwn website. When nothing states special order! I didn't know it was legal to sell things that you don't have in stock without listening the items as special order... this companies website is full if misinformation and false information. I just ordered another item from their website 2 days ago. No communication as usual and I paid for expitited shipping. This is illegal behavior and taking advantage of individuals with dishonesty and 0 communication. I will be filing a complaint with the fcc as well. This company has been allowed to conduct business under false pretenses over a vast number of years with 0 oversight.

SP Tuning LLC is NOT a BBB Accredited Business.

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