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Business Profile

Magazine Distributors

Robb Report Media, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Distributors.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a 2 year subscription for my father to *** Report. My father does not have any online presence. When I purchased this subscription, it did not say online only anywhere. I have been waiting several months for magazines to arrive. I just received a response from a request last week as to when the company would start sending the magazines only to find out that they will never send a paper copy. The subscription has/will never be used as my father has no computer or any online presence. He wants a paper copy which is what I believed I was purchasing. I have asked for a refund and the company representative stopped responding at all. NadaI told him I would file a complaint if he did not respond

    Business Response

    Date: 02/05/2025

    We apologize for the inconvenience regarding **** Report.

    The subscription was cancelled on January 31, 2025. The charge did not complete processing; therefore, we cannot process a refund.

  • Initial Complaint

    Date:06/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I purchased a 2 year subscription to **** Report magazine on 8/6/22 that comes with a free tote bag, yet I have not recieved the tote bag in 10 months. In this time I have had 7 correspondences over email, as well as phone requesting what I paid for, and they said they were going to to mail it, but they did not mail it yet. Please mail this tote bag as part of what I have already paid for ASAP, I shouldn't have to wait 10 months, nor should I have to contact 8 times!Attached is the receipt for the subscription as well as the canvas tote bag.Thanks,

  • Initial Complaint

    Date:10/24/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** Report is a magazine subscription that I've had for many years. Two months ago I realized that I don't have time to read all the periodicals I receive so cancelled my subscription on Aug 16th, 2022. There is a small refund due me and have contacted **** Report via phone calls, emails. Each time a person would say that will be done in two weeks, three weeks and on and on. The amount of the refund is only $44.52. The amount isn't much but what bothers me is their putting me off and I've written to the ************ their parent company, they haven't bothered to respond.

  • Initial Complaint

    Date:09/15/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Someone farmed my email address and added it to the Robb Report.I've used their website and asked to be removed, no change.It appears that is is a purely spam company, as their was never an email verification to be added to their lists of services.

    Business Response

    Date: 10/13/2022

    Dear ************************* and BBB,

     

    After researching our customer database, we could not find any record of an account with your information on file.  We can confirm that the entity who received your contact information did not get it from us, therefore, we too are inclined to believe this is a fraudulent source and there are no lists that we can possibly remove you from.  

     

    Thank you for notifying us of this and for your patience.

    Sincerely,

    ***********************

    On Behalf of Robb Report Media, LLC.

    Customer Answer

    Date: 10/20/2022

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    *******

     

     

Robb Report Media, LLC is NOT a BBB Accredited Business.

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