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Business Profile

Optometrist

Acton Vision

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/29/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a contact lens exam on May 18, 2022, ************************************* has been providing my prescription for about 6 years now but on this visit he was trying to persuade me to upgrade my lenses to a very expensive brand which I could not afford, I told him that I liked my current brand and I was not interested in upgrading, he did not listen to me and was told me to just try the new ones for free and let him know in a week if I liked them, I left the appointment that day paying $135 for the exam, I did not have a new prescription only samples of the lenses he wanted me to buy, after 3 days I called the office and asked for my prescription I told them I did not like the new lenses he wanted me to try, no one called me back, my prescription was not mailed or emailed to me, I called 3 more times in the next 4 weeks and no response from the office. When I called a fifth time I got the doctor ***************************** on the phone who told me I would have to come in for a new exam? I reminded him that I had moved out of state and he said to me that he could not provide a new prescription for my old lenses and that he would just send me last years prescription, I said that was not right, then please refund my exam costs, which he refused to do. he then emailed me a 2022 prescription which was identical to 2021 prescription. I know my eyesight had changed because my Ophthalmologist provided me with a new eyeglass prescription for this year, so for him to just give me the same prescription as last year was unethical, when I called to complain he said that the exam he gave me was for the expensive lenses, the ones that I told him I did not want.

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