Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/01/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased tail lights for the mk5 supra from this business and in the pre order stage which was $250, then when it came time to pay for the rest which was $1k, the invoice states that the shipment would be in 2-3weeks and received no shipment info past 3 weeks and emailed the company and no reply for some time till later in Nov or something and excuses after excuses. I was thinking maybe spring or summertime for them to come in but the person never responded back and then I get shipment # in January. Then nothing just says label created and on April 15 shipment canceled unknown why. I've tried emailing them again and haven't heard anything back at all. I do have statements as well that show I paid and I have been waiting over 6 months for these tail lights.
Business Response
Date: 05/01/2024
Hey ****,
I will have the manufacturer ship this out this week.
Is this the correct address?
*****************************
*************************;
**********************
*************
Thank youCustomer Answer
Date: 05/01/2024
Company has sent a message to me at 10:26am and said they are shipping the tail lights out this week.5/1/2024Customer Answer
Date: 05/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Business Response
Date: 11/04/2024
Hi there,
It sounds like there was an issue with the manufacture of sending covers for the tail lights. We can reach out to the manufacture to have the covers shipped to the last known address on file. This is the first we are hearing about this as the manufacture was suppose to ship out this cover.
We will be in touch with the manufacture and contact the customer with an update.
Thanks,
East Coast Supra
Customer Answer
Date: 11/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******Initial Complaint
Date:04/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a product and tried to cancel per their rules but they refused to answer and lied about having shipped out the product before I asked to cancel.Business Response
Date: 04/26/2024
Customer refused package. Refund has been processed.Customer Answer
Date: 04/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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