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Business Profile

Event Planner

Yaymaker

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Planner.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I posted events on the YayMaker website -- I was told by ***** and **** of YayMaker that I will receive 90% of the ticket price. No stipulations were given regarding any restrictions with receiving the 90% . After the event on October 1st, I was only given 70% of the ticket price. When I asked why, I was given a list of stipulations that I was never told prior to the event. This is definitely deceptive business practice to give someone the impression that they will receive a certain percentage and give them no expectations as to how to meet the percentage and then after the date determine that they don't arbitrarily meet expectations the you never communicated.

    Customer Answer

    Date: 10/17/2022

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 10/18/2022

    Employee has been working with team to resolve pay issue. They are in the process of being retroactively paid.

     

    Cheers,

    Team Yaymaker

  • Initial Complaint

    Date:08/09/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After the pandemic, I've been trying to reschedule an event and each time I've had to pay additional fees. I've tried to reschedule again and they will not allow me to apply the voucher codes they issued. They've had my money for months now and I've filled multiple customer service tickets and now they're not answering them. They've taken my money with no intention to follow through on services paid for. I would like a full refund!

    Business Response

    Date: 08/11/2022

    Customer has been fully refunded back to their original form of payment and will see funds reflected in **** business days.

     

    Cheers,

    Team Yaymaker

    Customer Answer

    Date: 08/11/2022

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

     

    Hello Yaymaker,

     

    I am open to this resolution; however, can you please detail the refunded amount? Have you considered all payments I've made including the one not listed in the screenshot? I just want to confirm both these and my other ticket I had to repurchase was all refunded correctly before closing this matter. 

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    ******

     

     

    Business Response

    Date: 08/31/2022

    All customer purchases made to ******************** have been refunded. One for $61.78 and one for $30.14. There are no other purchases we see with the customer name and email. address to refund.

  • Initial Complaint

    Date:07/28/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a voucher for Yaymaker. My friend and I originally purchased the tickets in Jan of 2020 for an event on March 30, 2020. Due to COVID the event was cancelled. I have periodically asked for a refund for the event as there has been no new Yaymaker in person event in my area that is the same type of event. The original event was a Seascape scene. As I stated, I have contacted the company a few times and I keep being told that my voucher is still valid and I can use my code at another event. With nothing similar to what I had purchased the voucher is useless. I respectfully request a refund.

    Business Response

    Date: 08/02/2022

    We have refunded the customer back to their original form of payment. They will see the funds reflected in **** business days.

     

    Best,

    Team Yaymaker

    Customer Answer

    Date: 08/02/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *********************************

  • Initial Complaint

    Date:06/29/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 5th, 2022 I purchased 4 tickets for an event, I ended up having to cancel on the event and was emailed vouchers that could be used to reschedule for a later date which did not appear to expire. In may I attempted to schedule another event using the vouchers on March 29th and the vouchers ALL came up invalid. I emailed yaymaker to let them know about the issue so I could have it resolved and I received no response. I emailed again on April 5th, again, no response. The total for my tickets was $110.00. This has been the worst experience Ive had with a company. Im out this money and no response from the company.

    Business Response

    Date: 07/05/2022

    The customer has been refunded back to their original form of payment and will see the funds reflected in **** business days.

     

    Best,

    Team Yaymaker 

Yaymaker is NOT a BBB Accredited Business.

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