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Business Profile

Children's Clothing Stores

Gunamuna

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Children's Clothing Stores.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/21/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with the company for 2 of their products. They were shipped, but I never received the product. After multiple days trying to get in touch with customer service, I was sent an insurance form which I filled out and submitted. I was told it would take a week to process and then a replacement order would be processed. It has been over a month and no update has been given. Multiple attempts to reach the company have failed - to response is ever received.

    Business Response

    Date: 01/22/2024

    Dear *****,

    Thank you immensely for your patience. We regret to inform you that there appears to be an issue with the claim that was filed. We sincerely apologize for any inconvenience caused.

    Could you please take a moment to choose a new color from the link we've sent you today? Once you've made your selection, we will expedite the order processing and ensure same-day shipping.

    If you encounter any difficulties or have further questions, feel free to reach out. Your understanding is greatly appreciated.

    Thank you for choosing gunamuna. 

    Customer Answer

    Date: 01/30/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *******************

  • Initial Complaint

    Date:01/12/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order was placed 11/28, order was shipped 1/10 after cancelling half of my order, package arrived 1/11. I received the order with 2 holes in it. I reached out to the company to see if there was something we could do to resolve this matter, they did not respond. I then commented on one of their posts on ********* to which I was blocked.

    Business Response

    Date: 01/22/2024

    Hello *****, 

    We sincerely appreciate your patience. We received your complaint on January 13, and we want to assure you that we've taken immediate action. We were in touch on January 19. A replacement for your order was also processed on January 19 and shipped on the same day. Your replacement is currently in transit.

    For your convenience, please refer to the attached tracking number for real-time updates on the shipment. If you have any further questions or concerns, feel free to reach out. Thank you for your understanding and continued support.

    Customer Answer

    Date: 01/22/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ***********************

  • Initial Complaint

    Date:01/05/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Gunamuna charges for shipping, only for it to be very delayed. That's fine! It was the holiday season. I placed the order November 24 2023. It arrived December 16, 2023. That was great, no complaints. I understand delays. BUT I ordered a 1 TOG sleep sack for my child. I did this so she could wear it in the summer, it's cooler than the sleep sack that she has. But they sent me a 2.6 tog instead, which is only appropriate for winter and cooler temperatures, which our house will not be. I have emailed them thrice. The first was on December 16th immediately upon noticing the error. No response. I tried again December 27. No response. I tried to message them on ********* comment on their ads, no response. I've emailed them again today (January 5). I'm not sure what to do, i can't safely use this sleep sack for my child in warm weather, it's dangerous. I need the 1 tog rating.

    Business Response

    Date: 01/22/2024

    Dear customer, 

    We sincerely apologize for the delay in our response. A significant surge in emails during the sale, coupled with the team operating at limited capacity due to COVID, has led to some unavoidable delays. We appreciate your understanding and patience.

    We're pleased to inform you that we were able to address your inquiry yesterday. Regarding shipping, please be aware that delays are typical during sale periods. The high volume of orders during launch weeks or special promotions may result in additional processing time before shipment.


    For more details, kindly refer to this page: *******************************************************************

    Thank you again for your understanding and support.

  • Initial Complaint

    Date:01/01/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered items in November. Hve not received them. They will not reply to email and phone calls just hang up. No voice mail

    Business Response

    Date: 01/22/2024

    Dear customer, 

    We sincerely apologize for the delay in our response. Unfortunately, the entire team experienced a COVID-related setback in the last week of December, leading to limited operations.
    As indicated in today's email, we processed a refund for your order on January 4. Attached is the proof of refund for your reference. We genuinely appreciate your understanding and continued support during this challenging time. If you have any further questions or concerns, please feel free to reach out.

    We thank you for your patience and understanding. 

     

  • Initial Complaint

    Date:12/19/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a sleep sack from the gunamuna.com website on November 27th. I inquired about a shipping date the following week, and was told that it would be mailed out within 7 days of the call. I have yet to receive any notifications about the item I ordered, and I have still not received it. When I emailed multiple times and tried to call the business, no one is answering. I want the item as soon as possible, or a refund for the item I purchased.

    Customer Answer

    Date: 12/29/2023

    I have not heard from the business in response to my complaint. However, I finally received the items. The company never answered my emails or phone calls. 

    Business Response

    Date: 01/22/2024

    Good day, 

    Please be informed that we have sent out email notifications to all our customers, offering our sincere apologies for the delay. Kindly refer to the attached emails for details for the contents of the emails sent. These were sent to ALL our customers.  Additionally, we have updated our social media channels to ensure our customers are well-informed and up-to-date.

    Regrettably, our entire team faced challenges due to a COVID situation. We have communicated our apologies multiple times, and our dedicated team has worked tirelessly to fulfill all orders. In recognition of the inconvenience caused, we provided customers with the option to cancel their orders.

    The customer was able to receive her order last December 22, 2023. 

    We appreciate your understanding during this challenging time.

    Customer Answer

    Date: 01/22/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    Rukmalee Vithana

Gunamuna is NOT a BBB Accredited Business.

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