Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I work for the Essex *************************** at some point in early spring it was decided to change our department uniforms by the administration beginning on November 1st, 2023. Even though I am scheduled to retire on December 15th, 2023, I still needed to be in uniform for the last month and half of my career. Sometime in May of 2023 I went to Bens Uniforms in Amesbury and purchased a new style uniform. The amount was taken from my account on June 12th, 2023. On September 21st our union representatives were informed that Bens Uniforms had made a mistake and due to this error, the uniforms would not be ready until sometime in ****, when I would already be retired, again, I only needed the uniform from November 1st until December 15th which I was willing to pay for. I found out about this error because one of the officers that works for me had first heard about this and called and received a refund from Bens. I then called Bens Uniforms and was told by ********************* (general manager) that they will not be giving any refunds. I informed her she already had and that the mistake was on their end, and due to this mistake, I no longer needed or wanted the uniform, she refused and became quite agitated and saying my email was harassment for outrageous reason. I told her if I was to receive the uniform at the stated time, I would have no issues but due to a mistake, on their end, they cannot supply me with the uniform as originally promised at the time promised and cannot understand why they cannot see the issue, she would not speak to me after this since she had no ability to argue the truth. Because I paid with a debit card, in June, my bank cannot help me. I think people need to know how unscrupulous this company is.

  Business Response

  Date: 11/09/2023

  Dear ********************,

  Congratulations on your Retirement and I apologize for the misunderstanding with you.   Maintaining high levels of customer satisfaction is very important to us in running the business.   After looking into this specific issue, we have determined that you should be refunded.  Again, we apologize for any misunderstanding and since you have initiated a card dispute for this transaction, we will respond to that dispute saying that you should be refunded.

  Thank You for your understanding,

  *********************

  President

   

   

  Customer Answer

  Date: 11/09/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

  I would like to commend the owners of ***** Uniforms, specificly ***********************, for finding out about a problem and doing what was right. It has restored my faith in that company. 
  
  Regards,
  
  *****************************