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Business Profile

Clinical Trials

Ora, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clinical Trials.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/15/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to A Dry Eye research study With Ora clinical..based in ********* **... They told me if I didn't qualify for study They would give me $100 within 1 month.. That took place in October 2022. It is February 15 & They still haven't comply.The Study was for Dry Eye After They put in Me several drops..Well Then They said I didn't qualify because my Eyes were too dry Which is a lie.. Because I went to see My Ophthalmologist and He said My Eyes weren't That Dry..They owe me $100 it's stipulated in the paper work.. Person I been contacting is person in charge of this matter..I leave messages They don't answer back... When She does answer is to Tell me My check is on the way.... But it's been 5 months Were the check at?Her name is *********# *************** Thanks I will like to know what can I do in regards... Thanks ??

    Customer Answer

    Date: 02/27/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:Resolved 

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *********************

  • Initial Complaint

    Date:02/05/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company works with **** **** to do tests on humans to study allergy medicines. I volunteered to be a test subject, and was told to come in for allergy tests with the results then being on file. In this way, they **** and andover eye associates) would know what I was allergic to and thus which studies I could qualify for, avoiding me having to come in for a study for which I was ineligible. After I took the tests, I got a call from *** inviting me to come in and make $500 for a study. I reminded the caller that there was allergy test info. on file, and the caller said that if I was being asked to come in, this meant I was eligible. However, when I came in, the person at eye associates then said that the records showed I was not eligible. Thus, instead of getting $500 for the study, I would get only $25 for coming in. I subsequently received a check for $25 from **** but it was made out to the wrong person - a *********************! When I called *** to try to straighten this out, the person I called said that she could not take care of it but that the matter would be referred to someone who could, and that person would call me. Several weeks have now gone by and I have not received ant follow-up call.

    Customer Answer

    Date: 02/16/2023

    I have not heard from the business in response to my complaint.

    Customer Answer

    Date: 03/16/2023

    I have not heard from the business in response to my complaint.  This is the second time you have asked me this.  please close this matter as the business not having made any response. 

    Business Response

    Date: 04/02/2023

    Good evening. This is ************************* I work for or Incorporated 300 brick Stone square. I'm responding to complaint number ******** filed by *************************** on February fifth. 2023 so and review I can confirm that the $25 check originally sent under the wrong patient last name was resubmitted and cashed successfully and we have also submitted and requested a $100 check for the inconvenience requested by **************** as well that was sent on Monday. The 20. Sorry Monday the 27th of this week. I believe that is all that was needed to meet the desired settlement. If not please call me at ************ and ask for ***. Thank you so much bye

    Customer Answer

    Date: 04/03/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.   This is o.k. but I note that the company only responded after extended delay led BBB to initially list this as not responded to.  *********** then did finally send me check for $100 - they again misspelled my name but I was able to deposit.  They are hopeless incompetent but satisfied my particular demands. 

    Regards,

    *************************

Ora, Inc. is NOT a BBB Accredited Business.

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