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Business Profile

Dry Cleaners

John Anton's Cleaners

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dry Cleaners.

Complaints

This profile includes complaints for John Anton's Cleaners's headquarters and its corporate-owned locations. To view all corporate locations, see

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John Anton's Cleaners has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 29th 2023. I dropped off my husbands suit and shirt to be cleaned for pick up on Saturday August 5. This was for a family Wedding. This happened at the ******** ** location. I went to pick it up on the morning of August 5th and was told they did not have it and to go to the ******* ** location So I then went to *******. Was told In ******* that they did not have it. Was also told that the manager would not speak to me. Needless to say. I have still not been contacted and the suit is still missing. **************** was non existent. No one I dealt with at either location was helpful at all. So I had to **** down a suit for our nieces wedding and my husbands suit is still missing. The fact that this business is getting awards is disgusting. The amazing thing is absolutely no contact from manager. The most upsetting is my husband is not an average size man who can just buy a suit and it fits. He is 53 140pds. Thank you for your time

      Business Response

      Date: 08/09/2023

      The customer is correct. The suit was delivered to our store in ****** on Thursday August 3rd. The barcode was was not scanned properly and put on the rack in ******.
      Regarding the General Manger not be available on Saturday. She was out of town.
      Monday morning August 7 the suit was found in ****** and delivered to the Plaistow location at 9am and the processing charges were removed before contacting the customer.
      We understand the customer's frustration. It was a combination of human error and a bad barcode scan. We have taken this experience as a learning ******* to ensure better accountability on overdue orders

    John Anton's Cleaners is NOT a BBB Accredited Business.

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