Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I hired this business to draft and submit a notice of intent to the *******, MA conservation commision so that we can do work in our backyard. I paid them $1600 and the check was cashed in mid April 2024. The persons name whom was going to do this work is ******* *********. He routinely does not answer calls, return calls, answer texts, or return emails. In September I emailed him stating that if I didn't get a reponse I would have to start the process of sueing him. This seemed to spook him and he immediately respnded saying my emails were going to his spam folder (yea right!). He said he was traveling but he would finish it when he returned the next week. That timeframe passed and he said on several other occasions that it was almost done. It is now November and he will not return any messages. I spoke to a lawyer that said the evidence I have would be a shut case against him but I want to avoid that process. All I want is for him to submit the paperwork. It shouldn't take more than a days work considering he cashed my check in April.
Business Response
Date: 12/17/2024
The Notice of Intent was submitted to the Town. Mr ****** had advised us he was going to withdraw his complaint. The delay related to revisions required to the site plan to meet Town Requirements and obtaining a certified abutters list from the Town who was having issues with their system. His hearing is scheduled for his project.
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