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Business Profile

Event Planner

New England Bridal Affair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Planner.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up to do events with this company. *****, the owner and marketer for this business explained to me that there would be ******* attendees at each of these events and that lead lists for ALL guests were to follow 7-10 days. She also stated that if you purchase to be at multiple events you get a discount. I offered to be at 3 because I believed for 900-1200 leads that was a fair price. You pay these types of events based on the number of leads you receive and the exposure. What was provided back to me was 66 guests, 5 of which were my own family. Almost 1/10th of what was promised. Other vendors explained that this is a scam. I tried to contact her about just paying for the 1 show i did and being refunded for the other 2 as what she advertised to me was untrue. She's quick to take your money and will disappear when you go to her with an issue. She also spoke on the phone about how lenient she was and if you can't do an even she understands. I spoke with a previous vendor who had issues of the event being rescheduled multiple times w/o notice and she was never refunded. She took the business owner to small claims court and she never showed up.

    Customer Answer

    Date: 04/10/2025

    I got an email back from ***** saying 

     

    Good Afternoon.


    I just received notice of a BBB report. Not much i can do at this point with your request. You decided to go ahead and file . 










    ***** I. ********

    New England Bridal Affair
    Sponsorship and Marketing Director
    ************
    ***********************************************************************************************************************
    ******************************

  • Initial Complaint

    Date:01/22/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Love Affair -- also known as **************************** Productions -- has presented their business as a wedding show host, to connect prospective vendors with prospective wedding parties. We signed up as a vendor for a show that was expected to occur on Nov. 5, 2023 at the Marriott in **********. Three days prior, we had not received any follow-up information about the show. Upon reaching out, we were informed the show had been postponed to Jan 21, ****, with no reason offered. Two weeks prior to the new date, I contacted the hotel directly, and again on the date of the rescheduled show, and was informed that the show was not going to be hosted at this location, and that they were fielding calls from several upset customers. *************************** did not return any of my voicemails requesting more information about the show(s), nor did she respond to our refund request email, until the morning of January 21, after presumably receiving a dispute notice in the mail from our credit card company. Her response stated she would not provide a refund. She is stealing people's money, and is ignoring all forms of communication when requested. The hotel confirmed that she was difficult to communicate with and had not paid her rental fees to use their space.

    Customer Answer

    Date: 02/02/2024

    I have not heard from the business in response to my complaint.

New England Bridal Affair is NOT a BBB Accredited Business.

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