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Business Profile

Retail Shoes

Vision Retailing, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/25/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I first ordered a pair of boots in Feb. of 2023. I exchanged them because one boot had a defect in the sole. No problem exchanging them. Got my second pair 6-8-23. When I received them I tried them on and one boot felt like something was on the insole. It was very uncomfortable. I took out the upper insole to see what it was, and it was a hard ridge going across the whole inner sole of the boot. I returned them to get my money back About two weeks after that I get the same boots in the mail with a note that says these boots are not defective. I took the boots to a local shoe repair man that has been in business over 40 yrs. to get his opinion. He told me the boot was definitely defective. Said it was dried glue that bunched up when the manufacturer was putting the boot together. sent a letter to ******** telling them this. Told them to email or call me. It has been about ten days and have not heard anything. Just want to return the defective boots for my money back. To avoid confusion my fiance has spoke with them several times on the phone and also has emailed them. Her name is *****************************. The order number for the boots is *******.

    Customer Answer

    Date: 11/06/2023

    I have not heard from the business in response to my complaint. I will call you 11-7-23 between 8:00 am  and 12:00 pm  mountain time. Dont understand everything I am suppose to do.

    Business Response

    Date: 06/05/2024

    This order from Shoeline.com ******* for ***************************** was fully refunded on 11/16/2023 for a defective item for the amount of $244.90.

     

    Sincerely,

    Shoeline.com

    Customer Care

  • Initial Complaint

    Date:12/27/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of boots on December 13th, I have not received anything. No boots, not even a shipping confirmation. The site says they ship within 2 business days - its a lie.

    Customer Answer

    Date: 01/07/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ******************

Vision Retailing, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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