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Business Profile

Motorcycle Supplies

Greater Boston Motorsports

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Supplies.

Complaints

This profile includes complaints for Greater Boston Motorsports's headquarters and its corporate-owned locations. To view all corporate locations, see

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Greater Boston Motorsports has 6 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/16/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In the spring, I was searching for a ***** Goldwing. I put 2 fully refundable deposits down and set up 3-4 other communication paths with other ***** dealers. Refundable deplosits were provided to Great Boston Motorsport and Broward Powersports.I stayed in touch with *** at Greater Boston. He provided estimated delivery dates throughout March, April and May. Last promise date was 5/31 which never happened and *** could not tell me where the bike was.On 6/10 I notified *** that I had another Goldwing available immediatly. ***'s boss called me back and said that the bike would be in sometime the folowing week. Due to the prior uncertainty, I chose to purchase the bike that was available from a diferent dealer.During the search for the bike, I told *** that I wanted several extra parts and accesories available so when the bike came in, they could install them. There was no separate agreement for this. They are now saying that becuase of these parts, my refundable deposit is being held. As these were all ***** factory parts, if Greater Boston ordered tham and had them delivered, I am sure that they returned them to ***** for full credit.I received my deposit back from Broward Motorsports I am due my deposit back.

      Business Response

      Date: 08/24/2022

      Thank you for assistance in this matter.  We have spoken with **************,

      Full refund has been issued based on his request for refund through his c/c company.

       

      ************** and Greater Boston Motorsports are both satisfied with the outcome.

       


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