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Business Profile

Landscape Contractors

Moynihan Landscaping & Property Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/18/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was quoted a price and gave a deposit. The work was to begin on a specific date. The date came and the company was a no show. After trying to get my deposit returned, I was told this happens all the time in business and the company would come another day. I explained to ******, the owner, this was unacceptable. The company decided not to do the work at my home. The company refunded most of my deposit some time later minus $100 for time wasted. I want my $100 returned to me. There is nothing stated in the contract that he keeps $100 for not showing up to work. Thank you.

    Business Response

    Date: 04/08/2025

    The BBB got a voicemail form the business 

    The business owner made two trips to the consumers home, ****** had scheduled two days of work to be done on the property. When the days agreed upon came they were able to due one day but the other was a rainy day and they were unable to complete the work, delaying the business by a day. After this delay the business and consumer couldn't agree on a makeup day commutation, broke down and the business decided to not go further with the consumer and canceled any remaining work to be done. The Business gave the free estimate and an hour and half consolation and the business refunded the deposited amount minus 100 dollars for fees and time spent traveling to the residence house over two days.

    Customer Answer

    Date: 04/08/2025

     
    Complaint: 22949626

    I am rejecting this response because:  the response from the company is not at all accurate. He only made one trip to my home and the work was agreed upon. They were supposed to start on a specific date. There was no talk that it would require more than one day. They failed to show up on the agreed date. The owner stated it happens in business all the time and then decided not to perform the work. He said a refund would follow. I received a refund minus $100 for what as he stated on the bill **** wasted.  There is nothing in the contract that states he receives $100 for time wasted.  He wasted my time on the only day he came to my home. I would like my full refund. Thank you. 

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:11/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently paid $1200 for a "fall clean up service" which was to include fallen leaves removal, pruning of perennial plants and winter fertilizer. The service was to take place over 2 sessions, with the first session costing $800 and the second session costing $400.
    At the first session, the leaves at the time were not fully removed and the plants were not fully pruned. I provided specific instructions for the team member.
    I complained, was told by the owner that the team member "was unsure about some of the work" and we agreed it would be solved at the next session.
    At the second session, the same team member did not finish the leave removal AND perennial plants were physically removed and/or seriously damamged.

    Customer Answer

    Date: 11/07/2022

    Service was on 10/11 and 11/3

    i am trying to attach several photos, but the form will not submit.

Moynihan Landscaping & Property Services is NOT a BBB Accredited Business.

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