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Business Profile

Sewer Cleaning

Rooter-Man

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sewer Cleaning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over charged me $700. I questioned it and they said they would call me back and never did. Receipts say one amount and they charged me more. A voice mail said they charged more for something they were going to come back and do and they never did. They dug and took the dirt and rocks with them they said they were charging me for rocks and dirt and to fix my wall and they never did.

    Business Response

    Date: 09/07/2023

    We have reached out ******************** many times. She does not answer her phone or call us back. Technician, Nick called her on the day of installation (7/26/23) to explain the charges, she did not answer or call us back. 

    We did charge her credit card she provided (7/31/23). Only then, did she call back (8/2/23) to question the charges. I, Tracey B, told her then I would have the technician call her to explain the charges. Technician, Nick, called her that day (8/2/23). She did not answer or call us back.

    After that, company owner, Chris B, called her to explain we would be back to re-install the wall and rock that were removed to access the pump chamber. Again, no answer and no call back.

    Then, the next correspondence with her is from a BBB Complaint. As of the day of the complaint (we received a call and an email on 9/5/23... the previous email was sent to an uncheck email) we had not had time to finish the job. 

    Today (9/7/23), we re-install the wall and rocks.

    I am ATTACHING the invoice with the break down of what WE CHARGED HER. And below I am listing the actual cost of things. Honestly, it was a big job and we gave her a break.

    Pump Septic Tank $400

    Vac truck to remove rock to access pump chamber $1800

    New 230 volt Grinder Pump $2500

    New alarm and off/on floats. $600

    Electrician to wire $400

    Confined Space Certification $650

    Riser $300

    Labor $1000

    TOTAL POSSIBLE COST $7650

    Thank you for your time, looking forward to a resolution. Please confirm receipt. 

    ***************************

     

Rooter-Man is NOT a BBB Accredited Business.

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