Reviews

Review Details

• Review fromTomothy H

  Date: 06/10/2025

  1 star
  Ive been a regular customer at Boston Garden for the better part of a year. While I appreciated the selection and convenience, my recent experiences have been both disappointing and frustrating enough that I feel compelled to share. A while back, the store closed significantly earlier than posted hours. I arrived at 7:25 PM (closing time was listed as 8:00 PM), only to have the door shut in my face by a security guard. That interaction was disrespectful and off-putting, so I stopped shopping there for some time. Eventually, I spoke with one of the owners who apologized and assured me they had since posted new hours, stating they no longer serve past 7:45 PM which I respected and appreciated. Since then, I resumed shopping there consistently for the past 45 months with no issue. However, today I returned and showed my temporary ID (which has been accepted over two dozen times by this same location), but was suddenly told it was no longer valid. The staff treated me with visible disrespect one employee at the counter called over a manager, who incorrectly claimed both my IDs were expired. I calmly pointed out that the dates clearly showed otherwise. Instead of resolving the matter professionally, she dismissed me with attitude and walked away without explanation. I sat there waiting for clarity until another owner came out, only to bring up an incident from six months ago (when they closed early), as if it was justification to now deny service. He then threatened to call the police over what was clearly a personal grudge not a policy issue. I left feeling disrespected, singled out, and discriminated against. As a veteran, and more importantly, as a respectful paying customer, I expected better. This kind of treatment and inconsistency is unacceptable. Its unfortunate that a place I once supported and recommended has turned into such a negative experience.