We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Building Restoration

Stateline Restorations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Restoration.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** ******** of stateline restorations did beyond subpar work on our home. We fired ****** and brought in another contractor to **** all of his work and finish the job. ****** was paid ******* in cash for the work he did and to purchase flooring that he never purchased. At this time *** ******** is submitting false statements requesting more money and threatening to put a lein on our home if we dont pay up. He is claiming he did ******** worth of work. The pictures included will depict what he actually did.

    Business Response

    Date: 03/15/2025

    customer hired ******************** to do work that the insurance company is paying for and we don't ********* numbers th insurance  does  we use exactamate we go off of there pricing I told her I will.wave th 1000 deductible  there was a bedroom 13x15 that wasn't on th claim she said sh wanted us to do.that also.install flooring I told her I would hav to.collect the deductible  than .she said ok th floor was 900 just materials  i woulda did labor for free we repaired all exterior work now we was coming inside to finish th interior work  I told her we need th information  for th flooring of th one room tht ins was paying for this was a friday she said I will get it this weekend a week later she calls me and says I'm ripping her off she gt 2 contractors  and they said I was over charging her .and she wanted mony back and tht I left a week ago and havnt been back I told her I been waiting on you to send me th info for flooring so I could get it  th job wraped up we only had one day left to do th floor and paint and get everything right she fired us .I told her there is a *** duo she started calling threatening me tht I won't do another job in mass and she was going to th police and makn a complaint and sh was calling bbb I told her I will hav to put a lien on her property she was textn me along with her husband  at th  same time I hav ****** text messages it was all about th 1000 deductible  she started crying tht they was BROKE and didn't hav any money .I woulda worked with them we do.payment plans and im.easy to work with I'm a family man I understand people are hurting I would probably even let th 1000 go and did th floor but she didn't come to me and treat me right we did th work th right way we wasn't complete with th details of th job she came at me very ignorant .I now hav a lien on her property I was going to take her to small claims  but I feel bad for her and I kno she going throu a hard time so I will leave it alone but th lien will.stay and at some point we will get paid if she takes us to court I have all.facts pics and texts customer cannot benefit from ins claims.its froud

    Customer Answer

    Date: 03/20/2025

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    ******

     

     

Stateline Restorations is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.