We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Packaging Design and Development

Empire Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Packaging Design and Development.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/01/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Empire Group to render a concepts in ***, yielding to me files that are an automatic output of creating design files in these programs. I requested 2D and 3D renderings of my concepts as well as transportable, workable files that would enable printing, file sharing and or 3D printing. Each of the previously-mentioned outputs is an automatic result of creating design files in the *** software program. When they last quoted me for work, their quote was close to $1,000 higher than I ended up paying elsewhere - and I went elsewhere because the quote was high. I don't think they liked that I left and consequently they are only yielding to me the 3D printing version of the work and not the useable STL version despite a couple of follow-up requests. They in fact are not responding to me. They also claimed that with every project prepayment the customer receives "2 or 3" revisions to the design. I received none. I told them that they could keep the time because I did not go with them after they had done a review meeting on the concept that generated the really high quote I previously mentioned. This behavior by this firm is ***** and is also hampering my ability to move my concepts forward, as the firm was already slow and light on service and responsiveness before I decided to go elsewhere. Please help me get the work product I paid for from this company.

Empire Group is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.