Reviews

Review Details

• Review fromColby K

  Date: 12/12/2024

  1 star
  Went down there on October 16th 2024, picked out a bike and signed all paperwork on a motorcycle. Here we are now December 12th 57 days later they still don't have the title for the motorcycle so the bike is not registered in my name and I am coming up on two months of insurance paid and was originally told my first payment wasn't going to be due until mid December and come December 3rd I got a phone call from Harley-Davidson financial services saying that my first payment was 3 days late, and my first payment was due on November 30th. The story about the title keeps changing And today I got a whole different story. They did compensate me for one month of insurance and two of my first payments. But at this rate they still have no idea when the title is going to come in and I'm coming up on two months of insurance and another motorcycle payment. My salesman was Nate and immediately after my purchase he was completely useless. The first or second week of November he told me that there was nothing he could do because the sale was finalized at the end of October. Frank has been "helpful" but even then it seems like they're dodging my calls, every time I call I keep getting transferred around and whoever I get transferred to doesn't pick up, and it's almost impossible to get a call back from anybody up there. I even called around to the other dealerships trying to get in touch with the owner or director of sales and just explain the whole situation and ask them some questions and even they couldn't be bothered to send me an email or give me a call back. This is the worst buying experience I've ever had. I advise anyone looking to buy motorcycle to not go here.

• Review fromRoger C

  Date: 06/16/2024

  1 star
  I bought my bike when ****** was the owner then the place was nice ****** made sure my family has been buying bike from Sheldon's when ******** dad own the place in ********* anyways I bought 2008 Heritage new with the lifetime maintenance agreement so I called to have the service done I even asked the new owners honor the lifetime maintenance agreement I was told yes and the employee look it up to make sure I had it so they picked up the bike 6/12/24 not in the morning like it was told but at 3:20:pm so now they need to keep my bike another day I thought because today is 6/16/24 and they are closed on Monday 6/17/24 and no one called me to tell me anything I called them so many times no one answered then when they finally answered it was closing time and the employee told I owed almost 700 dollars for the service I told her I have the lifetime maintenance agreement and she said no I don't I yes I do I have it in my hand I asked to speak with the owners Bryan or Chad but she said she was in charge I again told that I do have the maintenance agreement and I can email her a copy but she didn't want to hear anything so email the store and asked if someone could reach out me but no one did I will contact AGO there is more but I will wait for AGO

• Review fromRaymond R

  Date: 04/09/2023

  1 star
  Long story short don't come here. If you want to get ripped off for thousands of dollars this is your place ladies and gentlemen. Let me explain. I came here in high hopes because my grandfather came here and it's the only real memory I have. Excited to purchase my first Harley I meet with Bob (great guy) and we pick out a 22 Harley 48 paid about 19k cash out the door and I put a lot of money in it after. Only thing I left stock was the frame. I grew out of it in 4 months and went for a street glide which they offered me an 08 with a 103 (which it's not) and 35k miles on it for 2k more than my brand new bike with it all done up and still owe them money... whatever, i just want to ride so I take it home and am told to come back for a cleaning and a gas tank fill up. I return the next day and my bike starts smoking in the parking lot when I get to Sheldon's. Come to find out the stator and regulator went. They say they'll make it right and take it in the shop. I get it back and it's bucking and has speed wobble around every turn. They take it back and tune it and I get it back still bucking and loss of throttle respone and everyone's telling me my bike is indeed a 96ci not a 103. This point I'm done I got back and ask if they could get me on a bike that's safe and is not gonna get me killed. I find an 09 Dyna and apparently its under 10k and considering I just paid 16 four months ago I'd be good right? Wrong. They tell me that I'd still owe 4k?!?! Why would I still owe if you're taking my trade I ask. The response " we're only giving you 6k for the bike". I was furious. I have never felt more cheated in my life. To think they'd treat a veteran like this is disgusting. I was completely robbed.