Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Center: On 01/17/2023 you were paid $200 via check for a service call & a deposit call for my mother, *******************************. You cashed this check on 01/17. On 01/17 you stated the part would arrive in two days & be installed on 01/19. On 01/19 there was no communication. My mother contacted you on 01/19 and received no response. My mother contacted you again on 01/20. You informed my mother the part hadnt arrived, and promised an update. From 01/20-01/25 there was no communication from you. On 01/23 and 01/25 my mother called you. On 01/23 she received no response, and on 01/25 you informed my mother the part arrived. You informed my mother you would call to schedule an appointment on 01/26, and did not do so. On 01/26 my mother called you and requested a refund. On 01/27 I spoke with you on the phone & requested a refund for your failure to provide the service you were compensated to do. As of 01/28 I have not received reimbursement. Please immediately forward reimbursement to my mother, *******************************, **********************************************************************. As I stated to you on the phone, I am handling this matter moving forward. If reimbursement is not immediately received please know I will be: 1. filing a report with the *****************************: Office of the Attorney General-******************************* for an unfair/deceptive commercial practice under the ************* Consumer Protection Act - M.G.L. 93A.2. filing a report with the *****************************- Office of the District Attorney for the Middle ********** ******** of ***** Abuse. 3. filing a complaint with the Better Business Bureau (BBB.)

  Business Response

  Date: 01/31/2023

  on 1/16/2023 I RECEIVED A CALL FROM *******************;    I DID NOT DEAL WITH HER DAUGHTER TO LOOK AT HER DISHWASHER THAT WAS NOT DRAINING OUT I TOLD HER I HAD TO ORDER THE PART 

  AND IT WOULD TAKE 7 TO 10 DAYS TO **ME IN AND WHEN IT CAME IN I WOULD CALL HER ON 1/26/23   I CALLED HER AND TOLD HER I GOT THE PART AND HER DAUGHTER ME NEVER MIND TO LATE WE WILL CALL SOMEONE ELSE I TOLD HER THE PARTS HAS TO ** FROM N.Y. SO THE PART WAS ***** AND DIAGNOSITIC CHARGE IS ****** SERVICE CALL THIS IS WHAT SHE PAID ME TOTAL OF ****** PLUS ***** = 200.00 

  LESS SERVICE CALL SHE WILL GET BAK ER DEPOAIT OF $***** DOLLARS AND THATS ALL SHE IS GETTING BACK IS HE DEPOSIT. WHICH WAS A BANK CHECK ON 1-30-23 SENT OUT BY US MAIL

   

  THANK YOU 

  GORDON  AUBURN APPLIANCE

   

  Customer Answer

  Date: 02/03/2023

   
  Complaint: 18944229
  
  I am rejecting this response because:

  This business was paid $200, and provided no service. 
  No repair was made. 
  

  The business states that $130 is for a service call, but no service was provided

  A full refund is the only acceptable resolution  

  All pertinent documentation was provided in my initial message. 

  A search of this business online reveals many other unsatisfied customers who have been deceived by this business. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 02/03/2023

  *** CALLED ME TO COME OVER AND LOOK AT THE DISHERWASHER SO THERE IS A SERVICE CALL & DIAGNOSTIC CHARGE OF 130 .00 FOR ME TO COME OVER AND LOOK AT THE DISHERWASHER 

  I DONT THINK THERE IS ANY COMPANY THAT **** OUT FOR NOTHING  TO LOOK AT A  APPLIANCE IF YOU HAVE TO SEE WHATS WRONG WITH IT. WE DONT DRIVE A TRAILER TRUCK FULL OF PARTS WE HAVE TO ORDER THEM TO MANY PARTS TO CARRY. SO THERE IS A CHARGE NOBODY GOES OUT FOR NOTHING SO THATS WHERE THE CHARGES ARE FROM.   THANK YOU *************AND SHE GOT BACK HER DEPOSIT..