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Business Profile

Tax Return Preparation

Taxmatters, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tax Return Preparation.

Complaints

This profile includes complaints for Taxmatters, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Taxmatters, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/01/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a tax appointment with *************************** (address ************************** phone **************) on March 14th. However, they called me the day before to request that I drop off my paperwork instead because at the time we were about to get a severe snowstorm. I agreed and dropped off my tax information on the morning of March 14th. I called later that day to be sure they received my tax documents, they answered and said they did receive them. I did not hear back from them for weeks. On April 17th my tax accountant, Heather, answered when I called to inquire about my taxes, and she said they needed more information from me. I explained that it was upsetting that this was not communicated to me sooner as now we had to file for an extension on filing my taxes. Since April 17th I have been calling and leaving messages asking for an update on my tax returns and no one has called me back. I was told 3 weeks ago that Heather would call me back at the end of the day and I never received any such phone call. I have had zero communication and I have left messages expressing my concern and fear that there is something wrong or a reason they have not called me back. I do not know how to progress this any further.

      Business Response

      Date: 07/10/2023

      BBB spoke directly with the business and they advised that the issue has been resolved with the consumer.  

    Taxmatters, Inc. is NOT a BBB Accredited Business.

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