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Business Profile

Ambulance Services

Lifeline Ambulance Service, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ambulance Services.

Complaints

This profile includes complaints for Lifeline Ambulance Service, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lifeline Ambulance Service, LLC has 8 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/28/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Repeated attempts dating back to January of 2024 for refund of charges applied to my credit card after service was cancelled. I have contacted Life Line and spoke with representatives in March, April an May of this year, in an attempt to have them issue the credit adjustment only to get no response or them telling me on several occasions that it would take 4-6 weeks to receive the refund. It is now May 28th and on another call with their billing department they told me it would be an additional 4-6 weeks to receive my credit of $51.90. This company is preying on vulnerable adults, who often live on fixed incomes only to delay payment in hopes that they will give up trying to receive a credit adjustment that is due them.

      Customer Answer

      Date: 06/09/2024

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:10/13/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lifeline is back billing me $4500 for an ambulance ride on 12/31/21. **************************** arranged the ride to ***** ********* because they could not treat me there. I didn't pick the ambulance service and it was an emergency. In March Cigna paid Lifeline a portion of the bill and told me I was responsible for $0. In July Lifeline sent me a bill, said it was the second, and demanded the remaining balance. Though my employer and Cigna we arranged to have that amount reviewed. They supposedly worked with Lifeline to settle on an amount and end the issue. On 10/11/22 I received another bill for $4500 and called Cigna. Apparently they are giving ***** the run around, won't call them back, don't answer the phone. Now it looks like they just want all the money and won't talk to *****. All through ** Ambulance companies have agreements with Ins companies on the amount they will get reimbursed. Why doesn't Lifeline do this? Why are refusing to even talk to *****? They are not acting in good faith here.

    Lifeline Ambulance Service, LLC is NOT a BBB Accredited Business.

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