Complaints

This profile includes complaints for American Consumer Credit Counseling, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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American Consumer Credit Counseling, Inc. has 22 locations, listed below.

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  American Consumer Credit Counseling, Inc.

  130 Rumford Ave Ste 202 Auburndale, MA 02466-1370

  
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  American Consumer Credit Counseling, Inc.

  209 Broadway Hanover, MA 02339-2341

  
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  American Consumer Credit Counseling, Inc.

  875 N Michigan Ave Ste 3100 Chicago, IL 60611-1962

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  American Consumer Credit Counseling, Inc.

  1650 Market St Ste 3600 Philadelphia, PA 19103-7334

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  American Consumer Credit Counseling, Inc.

  260 Peachtree St NW Ste 2200 Atlanta, GA 30303-1292

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set up an account with them to help lower my debt. There were two accounts on my credit that they said they could address with the counseling program. The money wasn't being accepted by ************ I reached out several times asking them to stop taking the money until it was settled. They continue to take the money for 4 months. None of the money has been credited to the account or return to me. I emailed them as requested to stop payment and close my case three times. Each and every time I got a generic email telling me the same thing. That I needed to reach out to the company itself to get it fixed. It wasn't getting fixed because they won't accept it. Yet they kept taking the money anyway even though I told them and ask them not to continue taking payments for that company. I have discontinued my account apparently shut it off. But there's going to be no resolution as far as where my 80 something dollars has gone. And it hasn't been returned to me and I am not sure how to get it back.

  

  Business Response

  Date: 05/08/2023

  ACCC would like to clarify the situation.  The first request to cancel the program was made on 5/4 and was processed--no prior requests were received. A total of 2 payments were drawn and disbursed to her creditors on time and we confirmed this with her creditors.  Due to an alert on the clients account, the proposal was denied.  A denied proposal does not impact our ability to make payments on the clients behalf. The client was informed via phone and email that she would need to remove the alert directly with her creditor in order for ACCC to send another proposal, but the client was not responsive to the requests.  When the client called to cancel, she would not allow us to discuss how to resolve the denied proposal issue.  ACCC makes every effort to work with both the client and the creditor to resolve any issues that *** arise from a proposal denial.
  
  Since receiving this complaint, we have again reached out to client but received no response.  As of 5/4, her account was terminated.However, we remain committed to helping her work through the issue and get all accounts set up on the plan, if she so chooses.  

• Initial Complaint

  Date:02/21/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for debt management program with ACCC back in october. Couple months later I wasn't able to pay the amount $641. So I called prior to freeze a payment. They still charged my account, they did the same next month. My account went overdraft and I was left without money for food and transportation. I cancelled this and closed my account with them. And they still charging it every month, with all the fighting they issuing credits back. Today my account was charged again. For the third time after I terminated my account, so I wasnt able to buy groceries at the store. Its unexpected everytime and leaving me with negative balance on my account. This is the most horrible stuff ever happened to me financially. If any of accc representative reading this immediately reach out to me at my phone *************. I do not recommend to anyone have business with them.They used to charge me every 14th of the months. Then it changed to 21st. There is 4 charges without my consent and it puts me in the very difficult financial situation. It ****** like my bank account doesnt ****** to me anymore if they can charge it anytime they want.

  

  Business Response

  Date: 02/22/2023

  We at American Consumer Credit Counseling are sorry that this client felt he had a negative experience while working with us. We spoke to the client and after he investigated further with his bank, he discovered that the issue was actually with his bank and not with ACCC. We want to assure our clients that we do not withdraw any funds without their consent.  The refund mentioned was completed on request, but there was some confusion with how the bank reflected it on the clients statement.  Furthermore, we want to clarify that no payments were taken from this client's account in January or February. After communicating with the client, he has kindly informed us that he will be removing this complaint. We value all our clients and we are committed to providing them with the best possible service

  Customer Answer

  Date: 02/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************************