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Business Profile

Replacement Windows

Nordik Windows & Doors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Replacement Windows.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a contract with Nordik windows & doors to install 22 windows and 2 doors. They came more than three times to finish the work within one year and they have not succeeded. They keep coming back that they will try to fix but it never happens. At this point in time I want to keep the job the way was done last. There is $8000 pending that I am not willing to pay as the job hasn't been done correctly.

    Business Response

    Date: 07/04/2024

    Thank you for bringing your concerns to our attention. Our records indicate that every contracted item is installed and problem-free as of the last appointment. Unfortunately, we haven't been able to reach you since the filing of this complaint to ask what issues are new or outstanding.

    Please note that as the job has been completed, the outstanding balance is now due. If there are any issues now or in the future, they will be covered by our 25-year warranty. We are committed to ensuring your satisfaction and are here to assist with any concerns you may have.

  • Initial Complaint

    Date:03/07/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been dealing with shoddy workmanship on four out of six windows for over a year. They have sent people out four or five times now causing me to lose money as I can't work. The remakes are always the wrong window or wrong size. I have told them I want my money on the four defective windows so that I can hire someone to replace or repair them but they ignore my requests. All they do is send emails saying they are making the products. If I don't get my money back I will be filing a complaint in the ** **********************.

    Customer Answer

    Date: 03/18/2024

    I have not heard from the business in response to my complaint. I am trying to get the ************* Attorney General involved.  

    Business Response

    Date: 04/09/2024

    Thank you for sharing your concerns. We understand your frustration with the issues you've experienced with your windows and installation. We sincerely apologize for any inconvenience this has caused you. We want to assure you that we are fully committed to resolving these issues promptly. We have scheduled installation for remedial works on April 13th to address the problems with the windows. Our team will ensure that the replacements are the correct size and type to meet your needs. Please note that while we will not be offering compensation, we will continue to provide warranty service for up to 25 years after the sale for any concerns related to the order. We value your business and are dedicated to ensuring your satisfaction.

    Customer Answer

    Date: 04/29/2024

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    The appointment was on Saturday, April 13, 2024. The contractor came told me if he changed the window. I would still have the same exact problem because the windows are garbage.  He advised me to join the rest of the lawsuits against this company for similar problems. My windows still are not correct. Only 2 or 4 work properly.

    *******************; 

    Business Response

    Date: 05/07/2024

    We regret to learn that you are still experiencing issues with your windows despite the recent appointment. Our installer who performed the work noted that the windows are installed and functioning as intended.


    To assist you further, could you please describe in detail what concerns remain with your windows? This information will help us take the appropriate steps to resolve the issue promptly. Thank you for your cooperation.

    Customer Answer

    Date: 05/08/2024

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    The problem has been corrected. It has not been corrected the windows of garbage. The installer told me they were God, but she said they were cheaply made and that replacing the one I have would just have the same exact problems as when asked. He again came with one of the wrong replacement sashes. So I still have the one with the hole on the top for the spare bedroom. And he never changed the kitchen because he said it didn't make a difference. So yes, I want a refund so I can find somebody to replace these windows because they cannot lock. They have very cheap screens in them. I have to tape the screen so that the cats don't open them and pop them out of my window by accident. 

  • Initial Complaint

    Date:04/13/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 17, 2022 we paid a $1,500 deposit for windows in our duplex (6A and ****************.). My father has been the primary contact for this as he lives on the other side of the duplex and we do these services together. Installation was scheduled for January 17, 2023 and THEY DID NOT SHOW UP or NOTIFY **. My father had to call twice to get in contact with Nordik and they did not know why the installers did not show up. NO CONTACT from Nordik after the fact, so my father emailed them on February 10, 2023 requesting to cancel and receive a refund. NO RESPONSE. My father sent another email on February 19 to which I replied and to further explain our situation, and no response. March 31 I sent another email. Received response same day from ***************************, Installation Supervisor asking for my father to call. He has since called multiple times and can't get through. He has gone to the local Nordik office (*********, **) and has still not been able to resolve this. We cannot get in contact with them and they have not completed service. We simply want to cancel and get our money back. Note that they had to come and measure TWICE because they claim that the first person who measured was "inexperienced" and "lied about his experience", so he was let go. My parents are elderly and we have wasted hours of our busy lives on this with no resolution in sight. Please help us get our money back so that we can move on with our lives. There is no other resolution that we will accept from the company.

Nordik Windows & Doors is NOT a BBB Accredited Business.

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