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Business Profile

Nutrition

Ajinomoto Cambrooke Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nutrition.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8-17-2024 I placed an order for low protein foods ( my granddaughter has PKU), received email confirmation # ****** for the amount of $ ****** on same day 8-17-2024. Charge to my debit card cleared 8-19-2024. Have not received my order, I have called customer service ( option #2 - check on order) due to upgrading their system you are asked to leave a detailed message and they will get back to you within 24 hours ( didnt happen)! Emailed ******************************** emailed ********************************** both with no response). Left a message in general mailbox ( no response). Finally talked to a representative from *************** as well as a representative from the ******************** both representatives located my order in their system and would find out why order has not shipped ( they saw no shortages on my order), one representative said they would email once shipped, other representative said she was flagging our call to her supervisor because she saw no reason for delay and would get back with me ( waiting to hear back as of yet)! I have been ordering from Cambrooke for 24 years without any issues until now!

    Customer Answer

    Date: 09/05/2024

    I received both a text and an email on 9-2 saying my ordered shipped and would receive on 9-4. Got it this morning. Both text and email were new. They never responded to any of the messages I had left or emails I sent.

    Customer Answer

    Date: 09/05/2024

    I received both a text and an email on 9-2 saying my ordered shipped and would receive on 9-4. Got it this morning. Both text and email were new. They never responded to any of the messages I had left or emails I sent.

    Business Response

    Date: 09/05/2024

    The consumer has made aware that her issue has been resolved.

    Customer Answer

    Date: 09/05/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

Ajinomoto Cambrooke Inc. is NOT a BBB Accredited Business.

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