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Business Profile

Paralegal

Massachusetts Notary & Legal Support Network

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Paralegal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an apostille service from IPS Notary (***************************) on 07/17/23 (more than 6 months ago). I paid $353 for 2 documents to be authenticated by both Massachusetts and the U.S. Department  of State, plus shipping the finalized documents to my address. I never received a single document. I have repeatedly followed up with him. He was extremely unresponsive, and the few times he did respond, he would just make excuses. After realizing I wasn't going to receive what I paid for, I asked for a refund. He is now refusing to respond. I have been more than patient, and waiting 6+ months for a simple apostille job is ridiculous.

    Business Response

    Date: 01/26/2024

    This was a misunderstanding and I have reached out to ************************* via email and resolved the issue (see attachment).

    ***************************** has been off duty since 11/20/23 due to severe injuries. He broke his shoulder, humerus bone, and fractured his neck (see attachment). While away, he has not had access to the ****Notary email account. ***** is still out recovering.

    The U.S. Dept. of State certifications have not come in yet. Their website indicates that service requests must be done by mail only and could take 10+ weeks.

    I did send ******* a second set of documents certified by the Commonwealth of Massachusetts. It was sent today via **** Priority Mail. He was given the tracking number by email.

    This BBB complaint should be deleted as it was a misunderstanding. Thank you!

    Customer Answer

    Date: 01/26/2024

    The business has reached out to me and resolved this issue. 

    I'd like to take down the complaint. Thank you.

Massachusetts Notary & Legal Support Network is NOT a BBB Accredited Business.

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