Complaints

This profile includes complaints for CertaPro Painters of Cape Cod's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CertaPro Painters of Cape Cod has 2 locations, listed below.

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  CertaPro Painters of Cape Cod

  3180 Main St Barnstable, MA 02630-1107

  
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  CertaPro Painters of Cape Cod

  PO Box 1193 Barnstable, MA 02630-2193

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Certa Pros painted my mother's house in May/June. In the process the painter(s) removed her outside light to paint around it. In the process of removing the lantern they managed to make it inoperable. My mother contacted the company, office person/mgr in Hyannis by the first name of ***** and told her what happened. I can attest to the fact that the light was in good working order prior to the paint job. This individual, ***** apologized and told her someone would be out the next day to set things right and fix the light. No one ever came out. My mother informed me that she called again but no one came out. As her daughter I am now advocating on behalf of my mother. I contacted the **************** several weeks ago and asked to have someone from the Hyannis, ** office/franchise please call me, no one returned my call. I called a second time, gave my contact information, the situation and asked again for a call back, no one called. I called a third time and spoke to a person named **** or *** and asked to speak to someone, he would not give me a local number as he said they are for internal use only. He put me on hold and stated that he was unable to reach anyone at the office and had to leave a message. I told ****/*** that I would be contacting the ************************* to file a report and that I would like a return call within 24 hours. No call was received. Two days later someone claiming to be the vice president of Certa Pro, highly unlikely, contacted my mother, not me. This person was very apologetic, stated someone would be out there the next day, no one has ever shown up. My 84 y/o mother paid thousands of dollars, we have tried on multiple occasions but they have made no attempts to resolve. They need to have a certified electrician, not painter schedule with ME a date to repair and be held responsible for their damage.

  

  Business Response

  Date: 10/26/2022

  We have spoke with the customer and have resolved the situation.
  

  
  

  Customer Answer

  Date: 10/26/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* Close